Hotel Indigo Baltimore - Front Desk Agent
full-time•Baltimore
About this role
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Qualifications
What we are looking for
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Other facts
Tech stack
Guest Communication,Cash Handling,Front Office Systems,Reservations Management,Teamwork,Customer Service,Problem Solving,Attention to Detail
About Remington Hospitality
A forward-thinking hospitality management company, Remington Hospitality is distinguished by its commitment to simply being the best, not the biggest, delivering hospitality, and creating value for every owner and customer, every time. Founded in 1968, Remington has always operated with an owner-centric mindset by delivering superior rooms margin and house profit. Its track record of market penetration growth demonstrates a unique understanding of the hotel business, in all phases of the economic cycle. Remington fosters an entrepreneurial management style and brings a spirit of collaboration, innovation, and high-touch hospitality.
Team size: 5,001-10,000 employees
Website: http://www.remingtonhospitality.com/
LinkedIn: Visit
Industry: Hospitality
What you'll do
- The Front Desk Agent greets guests and manages check-ins and check-outs efficiently. They also handle cash transactions and manage reservations, ensuring guest requests are accommodated.
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Frequently Asked Questions
What does a Hotel Indigo Baltimore - Front Desk Agent do at Remington Hospitality?
As a Hotel Indigo Baltimore - Front Desk Agent at Remington Hospitality, you will: the Front Desk Agent greets guests and manages check-ins and check-outs efficiently. They also handle cash transactions and manage reservations, ensuring guest requests are accommodated..
Why join Remington Hospitality as a Hotel Indigo Baltimore - Front Desk Agent?
Remington Hospitality is a leading Hospitality company.
Is the Hotel Indigo Baltimore - Front Desk Agent position at Remington Hospitality remote?
The Hotel Indigo Baltimore - Front Desk Agent position at Remington Hospitality is based in Baltimore, Maryland, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Hotel Indigo Baltimore - Front Desk Agent position at Remington Hospitality?
You can apply for the Hotel Indigo Baltimore - Front Desk Agent position at Remington Hospitality directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Remington Hospitality on their website.