Hilton Marietta - Guest Service Agent (FT)
full-time•Marietta
About this role
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Qualifications
What we are looking for
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Other facts
Tech stack
Guest Service,Communication,Cash Handling,Reservations,Teamwork,Problem Solving,Customer Service,Attention to Detail,Time Management,Professionalism,Knowledge of Hotel Rates,Front Office Systems,Pre-registration,Blocking Reservations,Cancellation Procedures,Change Management
About Remington Hospitality
A forward-thinking hospitality management company, Remington Hospitality is distinguished by its commitment to simply being the best, not the biggest, delivering hospitality, and creating value for every owner and customer, every time. Founded in 1968, Remington has always operated with an owner-centric mindset by delivering superior rooms margin and house profit. Its track record of market penetration growth demonstrates a unique understanding of the hotel business, in all phases of the economic cycle. Remington fosters an entrepreneurial management style and brings a spirit of collaboration, innovation, and high-touch hospitality.
Team size: 5,001-10,000 employees
Website: http://www.remingtonhospitality.com/
LinkedIn: Visit
Industry: Hospitality
What you'll do
- The Guest Service Agent is responsible for greeting guests, checking them in and out, and managing reservations. They must also handle cash transactions and ensure accurate posting of charges.
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Frequently Asked Questions
What does a Hilton Marietta - Guest Service Agent (FT) do at Remington Hospitality?
As a Hilton Marietta - Guest Service Agent (FT) at Remington Hospitality, you will: the Guest Service Agent is responsible for greeting guests, checking them in and out, and managing reservations. They must also handle cash transactions and ensure accurate posting of charges..
Why join Remington Hospitality as a Hilton Marietta - Guest Service Agent (FT)?
Remington Hospitality is a leading Hospitality company.
Is the Hilton Marietta - Guest Service Agent (FT) position at Remington Hospitality remote?
The Hilton Marietta - Guest Service Agent (FT) position at Remington Hospitality is based in Marietta, Georgia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Hilton Marietta - Guest Service Agent (FT) position at Remington Hospitality?
You can apply for the Hilton Marietta - Guest Service Agent (FT) position at Remington Hospitality directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Remington Hospitality on their website.