General Manager - Hilton Garden Inn BWI
full-time•Linthicum
About this role
Position Summary:
The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.
Core Responsibilities:
Knowledge, Skills, and Competencies:
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.
Core Responsibilities:
- Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction in each interaction.
- Coordinate special programs, functions and incentives to improve guest service.
- Work in a cooperative and friendly manner with fellow associates.
- Effectively lead the Executive Committee to reach the goals of the property.
- Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
- Ensure the property is compliant in all departments, growing the business year over year.
- Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
- Coach and develop leaders to exceed performance expectations.
Knowledge, Skills, and Competencies:
- Bachelor's degree in Hotel Management or related business field preferred
- Minimum 3 years' experience in Rooms and/or Food & Beverage functions
- Strong business communication skills verbal and written
- Strong presentation skills and ability to lead team at leadership and hourly level
- Knowledge of federal, state and local employment laws and regulations
- High work ethic and self-initiative
- Strong computer skills in Microsoft Suite
- Some travel may be required
- Regular attendance according to established guidelines
- Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- Professional image as perceived by subordinates, peers, superiors, guests and community
- Must possess basic computational ability
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Maintain calm and professional demeanor in sometimes high pressure situations
- Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- Ability to participate in and lead departmental and/or hotel team meetings
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
Qualifications
Physical Requirements:
- Sit, stand and walk for varying lengths of time
- Lift approximately fifteen (15) pounds
- Good communication skills, both written and verbal
- Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
- Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed
Other facts
Tech stack
Guest Service,Complaint Resolution,Team Leadership,Revenue Management,P&L Management,Forecasting,Communication Skills,Presentation Skills,Employment Law Knowledge,Self-Initiative,Computer Skills,Professionalism,Relationship Management,Calm Demeanor,Task Focus,Confidentiality
About Remington Hospitality
A forward-thinking hospitality management company, Remington Hospitality is distinguished by its commitment to simply being the best, not the biggest, delivering hospitality, and creating value for every owner and customer, every time. Founded in 1968, Remington has always operated with an owner-centric mindset by delivering superior rooms margin and house profit. Its track record of market penetration growth demonstrates a unique understanding of the hotel business, in all phases of the economic cycle. Remington fosters an entrepreneurial management style and brings a spirit of collaboration, innovation, and high-touch hospitality.
Team size: 5,001-10,000 employees
Website: http://www.remingtonhospitality.com/
LinkedIn: Visit
Industry: Hospitality
What you'll do
- The General Manager oversees all hotel operations, ensuring guest satisfaction and compliance across departments. They lead the Executive Committee to achieve revenue and profit goals while fostering a culture of guest service.
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Frequently Asked Questions
What does a General Manager - Hilton Garden Inn BWI do at Remington Hospitality?
As a General Manager - Hilton Garden Inn BWI at Remington Hospitality, you will: the General Manager oversees all hotel operations, ensuring guest satisfaction and compliance across departments. They lead the Executive Committee to achieve revenue and profit goals while fostering a culture of guest service..
Why join Remington Hospitality as a General Manager - Hilton Garden Inn BWI?
Remington Hospitality is a leading Hospitality company.
Is the General Manager - Hilton Garden Inn BWI position at Remington Hospitality remote?
The General Manager - Hilton Garden Inn BWI position at Remington Hospitality is based in Linthicum, Maryland, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the General Manager - Hilton Garden Inn BWI position at Remington Hospitality?
You can apply for the General Manager - Hilton Garden Inn BWI position at Remington Hospitality directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Remington Hospitality on their website.