Front Office Manager - HAMPTON PARSIPPANY
full-time•Parsippany
About this role
What you will be doing
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Qualifications
What we are looking for
- High work ethic, self-initiative, independent judgment
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Other facts
Tech stack
Guest Relations,Staff Management,Problem Solving,MICROS System,Training,Scheduling,Communication,Teamwork,Attention to Detail,Customer Service,Complaint Resolution,Independent Judgment,Self-Initiative,Work Ethic,Time Management,Interpersonal Skills
About Remington Hospitality
A forward-thinking hospitality management company, Remington Hospitality is distinguished by its commitment to simply being the best, not the biggest, delivering hospitality, and creating value for every owner and customer, every time. Founded in 1968, Remington has always operated with an owner-centric mindset by delivering superior rooms margin and house profit. Its track record of market penetration growth demonstrates a unique understanding of the hotel business, in all phases of the economic cycle. Remington fosters an entrepreneurial management style and brings a spirit of collaboration, innovation, and high-touch hospitality.
Team size: 5,001-10,000 employees
Website: http://www.remingtonhospitality.com/
LinkedIn: Visit
Industry: Hospitality
What you'll do
- The Front Office Manager is responsible for anticipating guest needs, managing front office staff, and resolving guest complaints to ensure satisfaction. They also operate the MICROS system for daily transactions.
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Frequently Asked Questions
What does a Front Office Manager - HAMPTON PARSIPPANY do at Remington Hospitality?
As a Front Office Manager - HAMPTON PARSIPPANY at Remington Hospitality, you will: the Front Office Manager is responsible for anticipating guest needs, managing front office staff, and resolving guest complaints to ensure satisfaction. They also operate the MICROS system for daily transactions..
Why join Remington Hospitality as a Front Office Manager - HAMPTON PARSIPPANY?
Remington Hospitality is a leading Hospitality company.
Is the Front Office Manager - HAMPTON PARSIPPANY position at Remington Hospitality remote?
The Front Office Manager - HAMPTON PARSIPPANY position at Remington Hospitality is based in Parsippany, New Jersey, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Front Office Manager - HAMPTON PARSIPPANY position at Remington Hospitality?
You can apply for the Front Office Manager - HAMPTON PARSIPPANY position at Remington Hospitality directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Remington Hospitality on their website.