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Buyer Account Manager
full-time•London Borough of Richmond upon Thames
About this role
About the Team
The Buyer Team delivers the High Value Visitor (HVV) strategy by attracting top‑quality visitors to RX’s global portfolio of events and managing end‑to‑end Hosted Buyer programmes. The team ensures buyers have a productive, seamless experience that drives satisfaction and advocacy.
About the Role
As part of the Buyer Team, you will lead the development and execution of hosted buyer strategies, manage premium buyer accounts, and drive commercial value across RX’s global Travel event portfolio. You will build and maintain strong relationships with high‑value buyers, enhance their event journeys, and ensure alignment with exhibitor engagement objectives.
Responsibilities
Strategic Account Management
Develop and implement visitor recruitment strategies aligned with event goals and segmentation.
Manage high‑value individual and group buyer accounts, ensuring satisfaction, retention, and strong event ROI.
Stakeholder Engagement
Partner with Sales, Marketing, and Tech teams to optimise matchmaking and improve CRM-driven customer experience.
Insight Delivery
Analyse buyer data to guide programme enhancements and present insights to leadership.
Onsite Hosting
Support major events onsite, resolving issues in real time and representing the RX brand.
Mentorship
Provide guidance to junior team members and support a collaborative, high‑performing culture.
Requirements
Account Management: Proven ability to manage global accounts, build trust, and communicate clearly and persuasively.
Customer First Mindset: Strong commitment to delivering exceptional customer service and experience.
Analytical & Problem-Solving Skills: Ability to interpret data, identify issues, and develop effective solutions.
Project & Time Management: Ability to manage multiple projects, set priorities, and meet deadlines efficiently.
Work in a way that works for you:
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Generous holiday allowance with the option to buy additional days
● Health screening, eye care vouchers and private medical benefits
● Wellbeing programs
● Life assurance
● Access to a competitive contributory pension scheme
● Save As You Earn share option scheme
● Travel Season ticket loan
● Electric Vehicle Scheme
● Optional Dental Insurance
● Maternity, paternity and shared parental leave
● Employee Assistance Programme
● Access to emergency care for both the elderly and children
● RECARES days, giving you time to support the charities and causes that matter to you
● Access to employee resource groups with dedicated time to volunteer
● Access to extensive learning and development resources
● Access to employee discounts scheme via Perks at Work
About The Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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What you'll do
- The Buyer Account Manager will lead the development and execution of hosted buyer strategies while managing premium buyer accounts. They will ensure buyer satisfaction and alignment with exhibitor engagement objectives.
About RELX
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.
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Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
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Frequently Asked Questions
What does a Buyer Account Manager do at RELX?
As a Buyer Account Manager at RELX, you will: the Buyer Account Manager will lead the development and execution of hosted buyer strategies while managing premium buyer accounts. They will ensure buyer satisfaction and alignment with exhibitor engagement objectives..
Is the Buyer Account Manager position at RELX remote?
The Buyer Account Manager position at RELX is based in London Borough of Richmond upon Thames, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Buyer Account Manager position at RELX?
You can apply for the Buyer Account Manager position at RELXdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.