About this role
Company Description
Borgo Pignano Relais & Châteaux is a 750-acre private estate in the heart of the Tuscan hills, where slow living, sustainability, and organic farming inspire every choice.
We offer our guests unique experiences, from fine dining to wellness-focused activities, combining the comfort of a 5-star resort with the warmth of Tuscan hospitality.
Becoming part of our team means helping to create unforgettable moments with passion, courtesy, and attention to detail. Sustainability, excellence, and the high standards of Relais & Châteaux guide our daily service.
Job Description
The Front Office Agent is the heart of the guest experience at our 5-star hotel. You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression. This isn't just a desk job—it's about creating a seamless and luxurious journey for every person who walks through our doors.
MAIN DUTIES AND RESPONSIBILITIES
- Ensure that all guest preferences noted in the reservation are recorded and honoured.
- Collaborate with Housekeeping and Maintenance to ensure the guest room is ready for arrival.
- Welcome guests at check-in and check-out while adhering to service standards.
- Actively promote hotel services and amenities such as room upgrades, dining and SPA experiences
- Manage guest requests in person, via phone, or through email/WhatsApp.
- Respond to every guest need with courtesy and attention to detail.
- Stay updated on local attractions and provide information on hotel services.
- Actively collaborate with all departments to ensure a smooth and high-quality service.
- Demonstrate a collaborative attitude and a team-oriented approach, contributing to a positive and professional atmosphere.
- Precisely and carefully handle front office administrative tasks, including cash management and maintain guest records in compliance with GDPR.
- Be willing to cover night shift once a month
- Your direct supervisor will assign you additional tasks as needed
Qualifications
REQUIREMENTS
- English: C1, Italian: C2. A third language is a plus
- Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred
- References
- Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
- Flexibility to work shifts, including evenings, weekends, and holidays.
Additional Information
OUR OFFER
- Fixed term working contract of 8 months as from May 2026. CCNL Settore Turismo (Federalberghi)
- Staff well-being initiatives and events to promote collaboration and inclusion
- Training activities and rewards linked to quality of service
- Staff canteen
- Uniform and uniform cleaning
- 5/7 working days
No lodging facilities
Workplace: Florence, Via Bolognese 89
Invia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso. L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti
Other facts
About Relais & Châteaux
Relais & Châteaux is an exceptional worldwide collection of 580 unique, independently operated hotels and restaurants, united by strong values and a devotion to excellence across every aspect of hospitality.
Originating in France in 1954, and now present in 65 countries, the Association works to celebrate the distinct art de vivre of every global destination. Led by passionate hoteliers, chefs and restaurateurs, each of its properties cultivates a meaningful sense of place by nurturing its individual cultural, gastronomic and environmental heritage and collaborating with local artisans.
With many of its properties run by families, who pass their savoir-faire down from one generation to the next, Relais & Châteaux represents an evolving legacy of memorable travel experiences, in harmony with all life on Earth.
What you'll do
- The Front Office Agent is responsible for ensuring a seamless and luxurious guest experience at the hotel. This includes managing check-ins and check-outs, promoting hotel services, and collaborating with other departments.
Ready to join Relais & Châteaux?
Take the next step in your career journey