This role is critical in shaping the customer experience and supporting a $110MM+ parcel transportation budget within REI’s omni-channel, direct-to-consumer fulfillment network. The Supply Chain Analyst II, Parcel Carrier Management ensures smooth daily carrier operations and drives performance against set expectations and processes. This includes monitoring carrier execution, finding and fixing performance issues, and providing insights through data analysis and visualization. The role also supports strategic projects like peak planning, carrier onboarding, and cross-functional launches. It helps build solid partnerships with internal teams and external carriers.

At REI, we share a purpose: to find, create, and celebrate better ways of working. We want people to enjoy a life they love outdoors. When you work for the co-op, you do your best work. You also get support to live your best life. You help shape the future of the outdoors for people and the planet.

Responsibilities

• Develop and maintain weekly and monthly carrier performance reports. Examine key transportation KPIs to find trends, outliers, and root causes. Partner with carriers to address performance issues and drive improvements.
• Forecast shipment volumes for distribution centers and carrier partners during promotional events and peak seasons. Ensure proper capacity planning and equipment availability.
• Manage day-to-day relationships with 5+ transportation carriers, including regular performance check-ins and quarterly business reviews to ensure solid operational partnerships.
• Design and implement data visualization tools, such as dashboards and presentations. Translate complex data into actionable insights. Use these insights to inform decision-making and improve processes.
• Maintain and distribute updated carrier documentation, such as rate cards and transit time tables, to applicable teams. Ensure teams use these documents for system updates and operational alignment.
• Monitor carrier tracking feeds to ensure accurate and timely data transmission into REI’s internal systems, supporting reliable performance analysis.
• Support annual transportation budgeting through data analysis.
• Contribute to RFP processes and assist with onboarding new carriers and services as needed.
• Collaborate cross-functionally to support the successful launch of new locations, ensuring transportation readiness and alignment.
• Foster effective communication and collaboration across divisions to support shared goals and ensure timely issue resolution.

Qualifications

• 3+ years of experience in logistics or supply chain operations. Preference for backgrounds in omni-channel retail, parcel fulfillment, demand planning, or distribution.
• Bachelor’s degree or higher in Supply Chain Management, Operations, or a related quantitative field.
• Advanced proficiency in SQL and Microsoft Excel; experience with data visualization tools (e.g., Sigma) preferred.
• Exceptional data-backed and critical thinking skills, with the ability to interpret data, evaluate trends, and make informed recommendations.
• Familiarity with carrier contracts and vendor management practices.
• Demonstrated business acumen and sound judgment in solving problems and identifying opportunities.
• Effective communicator and collaborator, with a track record of working cross-functionally to achieve business goals.
• Curious, adaptable, and proactive in driving continuous improvement and innovation.

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.  

Pay Transparency 

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.   

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off.  Click here for a detailed overview of benefits plans by employee profile.