REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. 

Our team seeks a DC System Support Technician I to help us create better outdoor experiences by completing Distribution Center technical equipment updates, repairs, and maintenance in a way that supports the Company's business initiatives and objectives.  Troubleshoots, diagnoses, performs, and documents preventative maintenance, repairs, and modifications. Maintains and contributes to asset management, inventory of equipment parts, and 3rd party service agreements related to such equipment. This job also provides backup and support for other Facilities Maintenance functions. Models and acts by REI's guiding values and mission. Ready to discover better with us? 

How you will be successful: 

• Perform preventative maintenance and repair of DC equipment, including but not limited to Handheld and Wearable RF devices, radios, scales, Push to Light Systems, printers, Workstations, and Cubiscan Machines  
• Develops and maintains service records, including scheduled and actual maintenance; documents repair and RMA date, required repairs, parts, inventory sourcing, and cost in the applicable systems.  
• Coordinates with DC Supervisors, Supply Chain Analysts, Vendors, and others (as needed) to schedule repair and maintenance services.  
• Maintains appropriate inventory and supplies; assists in purchasing; orders, stocks, and documents inventory in the applicable systems.  
• Serves as primary IT Support for the Distribution Center team.  

• Backup to Facilities Coordinator regarding PLC and conveyor system support  
• Acts as a resource, assists, and is a backup to the Facilities team during projects and other situations as needed.   
• Maintain Server Room and Communications Room. Ensures all associated servers, support equipment, and storage are proactively maintained to optimize the Distribution Centers' performance.   
• Builds relationships with the IT Infrastructure and Logistics Technology Services teams to maintain the best service within the DC.  
• Maintains ongoing relationships and serves as a member on various committees to represent departmental and overall company interests; communicates company needs and expectations internally or externally; provides review, input, and recommendations as appropriate.  

Additional duties as assigned. 

Bring your passionate, authentic self. 

We lead with our values, and we are creating a culture that inspires and enables everyone to bring their whole self and highest ambitions to work every day so that we can achieve more outside together. Join us in seeking, creating, and building new ways to work.  

Your qualities:  

• Understanding Client Hardware and Software, Wireless Technology and mobile devices, Network and Server troubleshooting and maintenance.  

• Ability to operate a personal computer using MS Office, such as Outlook, Word, Excel, Access, and PowerPoint.  
• Experience managing parts inventory preferred.   

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.  

Pay Transparency 

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.   

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off.  Click here for a detailed overview of benefits plans by employee profile.