About this role
This full-time position will be regularly scheduled 72 hours per 2-week pay period, including occasional weekends. This position will be eligible for a full benefits package.
Pay for this role is $17.19/hour.
Job Summary:
The Patient Access Scheduler will provide customers a positive experience by collecting all necessary information, both demographic and financial, to ensure the needs of the customer are met as well as support Hutchinson Health’s organizational goals and meet regulatory and compliance requirements.
Essential Duties & Responsibilities:
Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care.
Schedules appointments per protocol.
Takes messages from patients as appropriate.
Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate.
Works on work queues.
Receives, responds and assists with queries from patients and visitors.
Verifies patient insurance eligibility.
Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership.
Collects consents for common medical record, assignment of benefits and distributes privacy notice.
Uses AIDET according to organizational training standards and expectations.
Attends, contributes and listens during meetings and group discussions.
Performs all other related duties as assigned.
Accountabilities for all Employees:
Adheres to the Hutchinson Health Employee Values.
Maintains confidentiality of the organization and patients.
Reports any health/medical errors.
Observes all Environment of Care policies and reports safety risks or hazards immediately.
Education, Training or Degree Required:
Additional training either in medical secretarial or business.
License/Registration/Certification Required: (will be primary source verified by HR)
None.
Experience and Skills: (indicate preferred or required)
Must be able to type accurately and have a working knowledge of fax machines, copy machines and computers.
Ability to greet public in a pleasant voice, on the phone and in person, required.
Must enjoy reception.
Ability to work under pressure and at a fast pace, while keeping a positive attitude, required.
Knowledge of Medical Terminology preferred.
Date created: 06/03/2013
Date updated: 06/15/2017
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
Other facts
About Regions Hospital & RHSC
Established in 1872, Regions Hospital is a private, nonprofit teaching hospital providing healthcare services in St. Paul and its surrounding communities, as well as for patients throughout Minnesota, western Wisconsin and other Midwestern states. Regions Hospital provides outstanding care in neuroscience, heart surgery, cardiology, oncology, emergency care, burn care, orthopedic care, mental illness and more.
Regions Hospital is one of only three hospitals in Minnesota that is verified as a Level I Trauma Center for both adults and for children with the expertise and technology to treat the most serious injuries 24/7. Through our partnership with Gillette Children's Specialty Healthcare, we provide the best care possible for critically injured children.
Why work at Regions?
In a word: Culture. You’ll find a warm, diverse group of people who are committed to helping our patients – and each other. We stick to a Head + Heart, Together, philosophy – meaning we combine medical knowledge with compassionate care to get the best outcomes.
You’ll also find a place to learn and grow. As a teaching hospital, we’re always looking to improve our practices. We foster an inclusive environment that encourages new ways of thinking, celebrates differences and recognizes hard work.
We’re committed to living our values. This means you can expect us to be your partner and treat you with dignity and respect. You can expect us to listen carefully and give you good, timely information. And we’ll do our best to earn your trust by being open and honest and keeping our word. If we ever fail to live up to our values, tell us so we can work to make it better.
We are also a designated Yellow Ribbon employer, which means that we have met certain criteria that demonstrates our commitment to veterans and their families. This includes enhanced benefits for employees who serve or have served, and other types of special recognition.
What you'll do
- The Patient Access Scheduler provides excellent customer service by collecting necessary demographic and financial information from patients. They also schedule appointments, register patients, verify insurance eligibility, and assist with queries.
Ready to join Regions Hospital & RHSC?
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