RW
Patient Access Specialist
full-time•Scottsbluff
About this role
About the Role:
The Patient Access Specialist serves as a key point of contact for patients, ensuring accurate registration, scheduling, insurance verification, and financial clearance. This role supports a positive patient experience while promoting compliance, data accuracy, and efficient revenue cycle processes. To show effective customer service by committing to creating positive, trust-based experiences by actively listening to customer needs, communicating clearly and respectfully, and responding with urgency and accountability.
Qualifications:
- High School Diploma or GED preferred.
- Basic computer skills.
- Customer‑service‑focused with a professional and empathetic demeanor.
- Ability to multitask and prioritize in a fast‑paced healthcare environment.
- Strong problem‑solving and conflict‑resolution abilities.
- Commitment to accuracy, compliance, and confidentiality.
- Proficiency with electronic health record (EHR) systems.
Responsibilities:
- Greet and assist patients in person and via phone in a professional, courteous manner.
- Complete accurate patient registration, demographic updates, and intake documentation.
- Verify insurance coverage, eligibility, referrals, and authorization requirements.
- Collect co‑payments, deductibles, and other patient financial responsibilities in accordance with policy.
A conditional job offer is contingent upon successfully passing a pre-employment drug test and background checks. A Physical Capacity Profile may be required for some positions.
What you'll do
- The Patient Access Specialist greets and assists patients, ensuring accurate registration and scheduling. They also verify insurance coverage and collect patient financial responsibilities.
About Regional West Health Services
As the region’s only tertiary referral medical center, Regional West offers care that spans more than 32 medical specialties provided by over 28 physician clinics. With nearly 300 providers in our network, and approximately 2,000 staff members, Regional West provides comprehensive and innovative health care services for the people of western Nebraska and the neighboring states of Colorado, South Dakota, and Wyoming.
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Frequently Asked Questions
What does a Patient Access Specialist do at Regional West Health Services?
As a Patient Access Specialist at Regional West Health Services, you will: the Patient Access Specialist greets and assists patients, ensuring accurate registration and scheduling. They also verify insurance coverage and collect patient financial responsibilities..
Is the Patient Access Specialist position at Regional West Health Services remote?
The Patient Access Specialist position at Regional West Health Services is based in Scottsbluff, Nebraska, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Patient Access Specialist position at Regional West Health Services?
You can apply for the Patient Access Specialist position at Regional West Health Servicesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.