Scheduling Assistant – Central Business Support Unit (CBSU)

Job Description

Scheduling Assistant – Central Business Support Unit (CBSU)Health Services – Long Term CareStatus: 3 Casual Positions Duration: Up to 6 monthsSalary: $31.10/hr - $38.88/hrHire Rate: $31.10/hr- $34.99/hrWork Mode: Hybrid (see details below)Location: 10 Peel Centre Drive, Brampton, ONHours of Work: No guaranteed hours. Multiple shift options listed below.

Keep Long Term Care Operations Running Smoothly

Are you a highly organized, reliable professional who thrives in a fast‑paced environment where every shift filled makes a meaningful difference? Do you enjoy problem‑solving, supporting frontline teams, and playing a key behind‑the‑scenes role in ensuring quality care for residents?

Join us as a Scheduling Assistant, Central Business Support Unit (CBSU) and contribute to the essential scheduling operations that support Peel’s five Long Term Care homes. Your strong attention to detail, communication skills, and ability to multitask will help ensure our teams are staffed and prepared to deliver exceptional care.

What You’ll Do

Scheduling Coordination & Support:

• Assist CBSU Coordinators to ensure all shifts are covered across five Regional Long Term Care homes.
• Make calls to staff to fill vacated shifts, ensuring adherence to collective agreements and scheduling rules.
• Update schedules promptly as changes occur to maintain accuracy and operational readiness.

Call & Email Management:

• Monitor, answer, and act on calls received through the absence line.
• Process emails from the centralized mailbox, documenting all actions, outcomes, and follow‑up required.

Communication & Issue Resolution:

• Identify and resolve scheduling conflicts as they arise.
• Communicate unusual situations or concerns to CBSU Coordinators or Supervisors for further attention.
• Maintain strong relationships with staff and management, ensuring respectful and clear communication at all times.

Additional Responsibilities:

• Support emergency staffing needs when required, which may occasionally occur outside scheduled hours.
• Perform additional duties as assigned to assist with operational continuity.

What This Role Requires:

• Education: High school diploma or equivalent.
• Technical Skills: Proficiency using MS Word, Excel, Outlook, and scheduling systems such as JBS
• A satisfactory Vulnerable Sector Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted).

Skills and Abilities:

• Organization & Time Management: Ability to prioritize, stay organized, and make decisions in a fast‑paced, high‑volume environment.
• Communication & Interpersonal Skills: Strong verbal and written communication with a positive customer service approach.
• Teamwork & Professionalism: A collaborative mindset, reliability, and the ability to maintain professionalism under pressure.

Nice to Have:

• Previous scheduling experience in a health care environment.

Shift Information:

Weekday Shifts

• 5:00 AM – 1:00 PM
• 12:00 PM – 4:00 PM
• 3:30 PM – 11:30 PM
• 5:30 PM – 11:30 PM

Weekend Shifts

• 5:00 AM – 1:00 PM
• 5:00 AM – 11:00 AM
• 11:00 AM – 7:00 PM
• 3:30 PM – 11:30 PM
• 5:30 PM – 11:30 PM

Hours may change based on operational needs. Training will be conducted in person for two weeks, Monday to Friday, during standard business hours.

Work Mode & Location Details:

In this role, you’ll work in a hybrid arrangement, with time split between remote work and on‑site duties at 10 Peel Centre Drive, Brampton.Your off‑site work location must be within Ontario to comply with organizational policies.On‑site requirements may vary week to week based on operational needs.

Interview Process:

Interviews will be conducted via Microsoft Teams video.

Please check your spam and junk folders regularly, as key communication may be directed there.

Be bold. Think big. Make an impact.

If this opportunity matches your qualifications and interests, please apply online at www.peelregion/careers.ca

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.