Customer Service Representative
part-time•Columbia
About this role
Job Details
Job Location: Columbia, MD 21045
Position Type: Part Time
Salary Range: $15.00 - $15.00 Hourly
Part–Time Career Opportunities
Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement!
You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy.
About Us:
Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in fostering a positive work environment where our team can thrive and grow. We have over 75 locations in the following states: Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.
COME GROW WITH US TODAY!
Benefits of working for us!
- Recognition and reward programs
- Our prices are already low, but why not more! Generous Employee Discount
Job Responsibilities:
- Enter customer orders into the system accurately and completely
- Process payment to proper accounts
- Responsible for security of cash and other legal tenders
- Prepare daily deposits in accordance with Company policies and procedures
- Answer incoming calls and respond to customer queries in a timely and courteous manner
- Schedule deliveries that are convenient for the customers and comply with company procedures
- Maintain all open orders and courteously communicate status with customers
- Work daily reports according to Company requirements
- Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
- Assist Office Manager when needed
As a Retail Office Associate, you must:
- Have a High School diploma or GED
- Have strong business acumen and Excellent verbal and listening skills
- Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
- Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
- Strong interpersonal and human relations skills
- Proven analytical and problem-solving skills
- Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
- Be able to lift/ move up to 25 pounds, regularly
- Being bilingual is a plus
Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#MPR25
Qualifications
What you'll do
- The Customer Service Representative will enter customer orders accurately, process payments, and respond to customer queries. They will also assist with showroom displays and maintain communication regarding open orders.
About Regency Management Services
Ashley makes beautiful home furnishings affordable! By leveraging the industry-leading design, manufacturing and distribution efficiencies of Ashley Furniture Industries, we are able to bring design and fashion home at a price everyone can afford.
Each Ashley is individually owned and operated. Our franchise is best of both worlds – a rapidly growing organization with tremendous opportunities that still possesses the warm and welcoming feeling of a family-owned company.
We are currently hiring motivated, engaging and driven professionals to join our sales team. Our fully paid training program relies heavily on mentorship and practical learning, so you’ll spend less time in a classroom and more time on the floor learning the steps by watching seasoned pros.
We are an equal opportunity employer and offer competitive bonus, benefit and commission packages for qualified applicants.
To learn more about available opportunities with our organization, check out the Products & Services tab and click the "Join Us" banner.
Ready to join Regency Management Services?
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Frequently Asked Questions
What does a Customer Service Representative do at Regency Management Services?
As a Customer Service Representative at Regency Management Services, you will: the Customer Service Representative will enter customer orders accurately, process payments, and respond to customer queries. They will also assist with showroom displays and maintain communication regarding open orders..
Is the Customer Service Representative position at Regency Management Services remote?
The Customer Service Representative position at Regency Management Services is based in Columbia, Maryland, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Regency Management Services?
You can apply for the Customer Service Representative position at Regency Management Servicesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.