This position is no longer available
Forward Deployed Implementation Manager
full-time•hybrid•New York•$175k - $200k+ competitive equity package
Summary
Location
New York
Salary
$175k - $200k
Equity
competitive equity package
Type
full-time
Workplace
Hybrid
Experience
3-12 years
Company links
This position is no longer available
This job listing has been removed by the employer and is no longer accepting applications.
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The Role
Lead customer launches. Bring AI Agents
to life in production.
to life in production.
Each customer deployment is a fast-paced, high-impact product launch. You'll own the technical strategy, orchestrate execution across teams, and ensure every customer sees value from Regal within their first two weeks.
You're equal parts technical architect, product thinker, and player-coach. You can write code, lead a team, and present to a C-suite — often in the same day.
You Might Be a Fit If…
🏗️
Technical architect who can also lead customer deployments and present to leadership
🤖
Experience deploying AI agents in production customer environments
⚡
Player-coach mindset — guide a team of FDEs while staying hands-on
💰
Hybrid. $175K–$200K.
What you'll do
- Own end-to-end delivery for new customers, from kickoff to go-live
- Oversee multiple launches at once, ensuring quality, velocity, and customer satisfaction
- Define success metrics and ensure each AI Agent drives measurable business outcomes
- Design and implement integrations via APIs, webhooks, and middleware scripts that connect Regal to customer systems (CRM, telephony, data pipelines, etc.)
- Partner with internal AI and Product teams to configure and QA the customer’s voice agent experience
- Coach and guide a small team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
- Act as the escalation point for complex technical issues and executive-level customer conversations
- Partner closely with Product, AI, and Customer Success teams to feed insights from customer deployments into product roadmaps and voice model improvements
- Help define and continuously refine Regal’s playbook for implementation excellence
- Analyze post-launch performance metrics to inform A/B testing and iterative improvements to agent performance
- Identify deployment patterns to propose new features or automation opportunities that improve efficiency
- Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops
About Regal.ai
AI Agent Platform for enterprise contact centers. Combines autonomous AI voice agents with AI-powered software for human agents. Powers 10M+ customer interactions/month for brands like Angi, AAA, Google, Toyota.
Our culture
- NYC-based, in-office 3 days/week
- Founded by Alex Levin and Rebecca Greene (ex-Angi/Handy)
- $106M total raised across 4 rounds
- $40M Series B (Oct 2024) led by Emergence Capital
- Also backed by Founder Collective, Homebrew, Flex Capital
- Forbes America's Best Startup Employers 2025 (#164)
- Customers: Angi, AAA, Google, Toyota, K Health, Kin Insurance
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Frequently Asked Questions
What does Regal.ai pay for a Forward Deployed Implementation Manager?
Regal.ai offers a competitive compensation package for the Forward Deployed Implementation Manager role. The salary range is USD 175k - 200k per year, plus competitive equity package equity. Apply through Clera to learn more about the full compensation details.
What does a Forward Deployed Implementation Manager do at Regal.ai?
As a Forward Deployed Implementation Manager at Regal.ai, you will: own end-to-end delivery for new customers, from kickoff to go-live; oversee multiple launches at once, ensuring quality, velocity, and customer satisfaction; define success metrics and ensure each AI Agent drives measurable business outcomes; and more.
Is the Forward Deployed Implementation Manager position at Regal.ai remote?
The Forward Deployed Implementation Manager position at Regal.ai offers a hybrid work arrangement, with office presence required in New York, United States. This combines the flexibility of remote work with in-person collaboration.
How do I apply for the Forward Deployed Implementation Manager position at Regal.ai?
You can apply for the Forward Deployed Implementation Manager position at Regal.aidirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.