About this role
We are looking for a Customer Support Specialist to join our team, who will respond to emails, reviews, and interviews from users around the world.
The position is fully remote and does not require night shifts.
About us:
Reface is a Ukrainian product company that creates mobile AI applications. In 5 years, our products have been downloaded over 300M times, reached #1 in the USA App Store, received Google Play’s Best App award, and attracted investment from Andreessen Horowitz.
About you:
- 1–2 years of experience in a customer support role or a similar role
- Strong spoken and written English skills
- Self-motivation, reliability, and the ability to work independently
- A customer-first mindset and a passion for delivering excellent service
- Strong communication skills and a high level of empathy and patience
At Reface, Customer Support means that you:
- Support users across all current and future company products
- Communicate with users via email, App Store, and Google Play reviews
- Ensure every user has the best possible experience with our brand
- Respond to customer requests promptly, politely, and accurately
- Facilitate user interviews to gather feedback and help improve the product
- Collaborate closely with the product team, sharing insights and suggestions based on user feedback
From us:
- unlimited paid vacation days
- remote/office/hybrid, as you wish (we also have an office in Kyiv)
- learning annual budget for employees
- medical insurance and sick leaves
- supportive team and manager
- feedback culture
We are waiting for your application:)
Other facts
About Reface
Reface is a Ukrainian product company that develops AI tools to empower anyone to create amazing content. It іs backed by Andreessen Horowitz, investors from the gaming industry (Ilkka Paananen, CEO of Supercell, David Helgason, founder of Unity Technologies), and the music industry (Scooter Braun, managing partner of TQ Ventures, and Adam Leber).
Leveraging frontier ML technologies, Reface builds a portfolio of entertainment and content creation products for millions of users worldwide.
The most notable products of the company's portfolio include:
⚫️ Reface — a mobile app that allows users to replace faces in videos and photos, voice-over content, and generate AI portraits from multiple selfies. Within two years of its launch, Reface has been downloaded over 250 million times.
⚫️ Revive — a mobile app for animating images that allows users to instantly edit and animate photos, memes, or art portraits.
⚫️ Restyle — a mobile app that allows users to change the style of images and videos.
⚫️ unboring.ai — AI-Powered web platform for fast and easy content creation.
What you'll do
- The Customer Support Specialist will support users across all company products and respond to customer requests promptly and accurately. They will also facilitate user interviews to gather feedback and collaborate with the product team.
Ready to join Reface?
Take the next step in your career journey