Description

About Us: We are the nation's largest provider of specialty return-to-work services and transitional employment programs.

ReEmployAbility's mission is to connect people to a greater purpose so they can have a better life! Our program offers cost-effective return-to-work solutions that not only help manage rising workers' compensation costs but also make a meaningful difference in the lives of injured workers.

Why This Role is Right for You: Are you driven by results and motivated by performance-based rewards? Do you have a passion for delivering top-tier customer service and making connections over the phone? If you thrive in a fast-paced, competitive environment and enjoy seeing your efforts directly impact success, this is the perfect opportunity for you!

We’re Looking For:

• Persuasive Communicators: You can make an impact with your voice and are confident when interacting with others.
• People-Person: Your natural ability to build relationships helps you connect with clients and colleagues effortlessly.
• Adaptable & Resilient: You thrive in a dynamic setting and quickly adjust to changing circumstances.

What We Offer:

• Positive Company Culture: We’re committed to wellness, both in the workplace and beyond.
• Work-Life Balance: Enjoy a Monday - Friday schedule—NO WEEKENDS! Plus, paid holidays.
• Generous Paid Time Off: Including Paid Time Off (PTO) and Floating Holidays
• Volunteer Time Off: give back to your community with 16 hours of PAID volunteer time!
• 401(k) with Company Match: We care about planning for your future with a competitive 401k plan- 100% Vested from day 1 of contributing
• Comprehensive Benefits: Medical, Dental, Vision, Short-Term Disability, Pet Insurance, and more!

Ready to make a real impact? Join us and become part of a team that values passion, perseverance, and the power of great service. Apply today!

FLSA Status: Salary (Exempt), full-time

Supervisor: Team Lead

Supervises: None

Summary/Objective

The T2W Placement Specialist is responsible for matching our clients’ injured workers with appropriate light duty job tasks available at the nonprofit organization, and offering exceptional customer service to our nonprofit partners, injured worker participants, and clients.

Essential Functions

• Champion ReEmployAbility's Transition2Work program to strategically identify the best nonprofit organization to place injured workers in order to continue partnerships and establish new relationships with nonprofit organizations, seeking a win-win-win for our clients, injured workers, and nonprofit partners.
• Effectively communicate the details of the Transition2Work program to new nonprofit partners and work with our current nonprofit network to ensure the availability of suitable job responsibilities.
• Review new Transition2Work worker’s compensation and non-occupational disability referrals to locate an appropriate light duty assignment within an injured worker’s provided restrictions.
• Follow all client directives and jurisdictional requirements to provide a successful light duty volunteer assignment experience for all parties, within current company objectives.
• Meet a quota of placements per month, with a show rate above company average or 55%; whichever is higher.
• Develop outreach and retention strategies for nonprofit relationships.
• Communicate placement barriers to clients to strategize next steps.
• Work in collaboration with other teams within Service as well as the Sales Department.
• Escalate issues to the Director of Service Operations, as appropriate.
• Other duties as assigned.

Requirements

• Exceptional communication, organization, time management, and customer service skills
• Self-motivated and driven
• Great attention to detail
• Must be able to multitask, prioritize, and meet deadlines with short notice
• Accountable and punctual
• Flexible and adaptable to change
• Strong computer skills including proficiency in Microsoft Outlook and Word
• Creative problem solving and critical thinking skills
• Ability to handle pressure, while maintaining speed and quality of work
• Build and maintain professional relationships with co-workers and external parties
• The ability to work and comply with all EEOC rules collaboratively, respectfully and to accepting constructive criticism from management with dignity and respect
• Successfully pass background check

Required Education and Experience

• A Bachelor’s Degree is preferred; however, exceptional/relevant experience will be considered.

Other

Individuals are required to sit for an extended period of time, stand, walk, talk and hear, use hands and fingers, handle or feel and reach with hands and arms. May also occasionally need to lift or move 0-15 pounds. Specific vision skills for computer usage and written document reading.

Anyone who is capable of something, can make an impact in the community where they live. ReEmployAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EEO Compliance: ReEmployAbility is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, or other status protected by Federal or State law.

ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act.