Team Leader

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years.  Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors.

We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Pay Range

£25,375 per annum

Job Description

Salary: £25,375 per annum
Manchester City Centre | Hybrid (1 week office / 1 week home)
37.5 hours per week | 8:00am – 4:30pm

Reed Screening is seeking a motivated Customer Service Team Leader to guide and develop our Telephony Screening Team. You’ll play a vital role in ensuring operational excellence, compliance, and outstanding customer service within one of the UK’s leading screening organisations.

What You’ll Be Doing

• Leading, coaching and developing a team of Screening Executives to deliver high‑quality, compliant customer service.
• Managing team performance through KPIs, feedback and continual improvement initiatives.
• Collaborating with Operations, Risk and key stakeholders to ensure processes are efficient, compliant and customer‑focused.
• Monitoring workflows, systems and audit outcomes, taking action to maintain and elevate standards.
• Acting as a central communication point between internal teams, external stakeholders and clients, supporting transparency and strong working relationships.

​Benefits of Working for Reed

Reed is proud to offer industry‑leading rewards, recognition and wellbeing support, including:

• Flexible holiday scheme – buy, sell or carry leave.
• Hybrid working with a consistent weekly pattern.
• Award‑winning training & development, including access to professional qualifications.
• Enhanced maternity, paternity and adoption pay.
• Wellbeing support, including the Reed Wellbeing Hub and Employee Assistance Programme.
• Discounts on Reed services and a variety of retail partners.
• Genuine opportunities for career progression across Reed’s nationwide network.

Who We’re Looking For

• Call centre leadership experience preferred but not essential.
• Strong customer service background.
• Experience managing team performance, coaching, development plans and KPIs.

Ready to Take the Next Step?

If you’re driven, people‑focused and ready to make a meaningful impact within a fast‑paced, high‑quality screening environment, we’d love to hear from you.
Apply today and start your journey with Reed Screening.

Feel what it’s like to truly belong…
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.