Director of Client Success — $0 Healthcare for You and Your Entire Family
full-time•Phoenix
About this role
About This Role
Director of Client Success exists to lead the Client Success function and ensure our clients consistently see value, clarity, and results from their partnership with Redirect Health.
In this role, you will:
Serve clients, brokers, and internal Customer Success and care teams
Be responsible for client retention, renewal performance, enrollment growth, and overall client satisfaction
Directly impact the long-term growth and stability of Redirect Health by building strong client relationships and scalable Client Success practices
This is a role for someone who:
Enjoys strategic thinking, relationship-building, and hands-on leadership
Takes ownership and follows through
Wants their work to have real-world impact
What You’ll Do
In this role, you will:
Own: Client management strategy, including client segmentation, value proposition, coverage model, and renewal approach
Support: Clients and members by ensuring they understand and can fully use their healthcare benefits, with guidance from a strong Client Success team
Collaborate with: Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams to deliver a consistent “WOW” client experience
Improve: Renewal performance, upsell outcomes, and client retention by using data, trends, and proactive communication to prevent surprise terminations
Advocate for: Clients and brokers by representing their needs, feedback, and results across Redirect Health teams and leadership
A strong performer in this role is known for:
• Building and leading a high-performing Client Success Advocate team
• Using data and insight to drive smarter client strategy and renewal outcomes
• Consistently delivering strong retention, growth, and client trust
How Success Is Measured
Success in this role is measured by:
- Net renewal growth, upsells, and invoice expansion across the client portfolio
- Client retention and enrollment growth across assigned client segments
- Client satisfaction among owners, HR leaders, benefits teams, and brokers
- Effective leadership, development, and performance of the Client Success Advocate team
What We’re Looking For
We’re looking for someone who:
- Brings 5+ years of experience managing Customer Success teams
- Has 10+ years of experience in customer-facing roles (support, service, or account management)
- Communicates exceptionally well, both verbally and in writing
- Demonstrates strong analytical thinking and experience leading data-driven client management work
- Brings a proven commercial mindset and strong business judgment
- Is a friendly, self-motivated team player who thrives on supporting others
- Has a genuine passion for healthcare
- Has a strong passion for client service
- Leads with a player-coach mentality and works well across teams
- Is a self-starter with a results-oriented mindset
- Accident and Health Producer License, preferred
- College Degree, Required.
Why Join Redirect Health
What “Free Healthcare” Actually Means
When we say free, we mean $0 out of your paycheck and $0 when you need care:
- $0 monthly premiums
- $0 to add your spouse or children
- $0 deductibles (we reimburse them)
- $0 out-of-pocket maximums
This benefit alone can save families tens of thousands of dollars.
What You’ll Earn
- Starting Salary: $100,000 per year
- Bonus or incentive opportunities: Performance-driven potential bonus
- FREE healthcare for you and your entire family
- Dental & Vision insurance
- Paid time off & sick time
- 401(k) access
- A mission-driven team that believes in doing the right thing
Ready to Make a Difference?
If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.
What you'll do
- The Director of Client Success will lead the Client Success function, focusing on client retention, renewal performance, and overall satisfaction. This role involves building strong client relationships and implementing scalable Client Success practices.
About Redirect Health
Redirect Health is transforming the way small and medium-sized businesses approach healthcare. By offering innovative, cost-effective healthcare plans, we empower employers to save up to 40% on their healthcare costs over two years while improving employee satisfaction and well-being.
Our healthcare solutions are designed to provide accessible, affordable care that doesn’t sacrifice quality. With services like 24/7 virtual care, access to over 700,000 providers nationwide, and fair out-of-pocket costs, Redirect Health ensures that employees have access to the care they need, when they need it.
We pride ourselves on delivering flexible options ranging from basic care to more comprehensive packages, including virtual primary care, urgent care, chiropractic services, mental health tele-counseling, and hospitalization benefits. Our plans also come with a goal of predictable, fair annual increases of no more than 4.5%, helping businesses manage their budgets without unexpected cost spikes.
At Redirect Health, our mission is simple: to reduce healthcare costs while improving employee well-being and retention. Our personalized approach ensures businesses get the right care at the right price, helping them thrive in today’s competitive environment.
Let us show you how to save money and improve your healthcare offerings. Get in touch with us today to learn more about our innovative healthcare solutions.
Ready to join Redirect Health?
Take the next step in your career journey
Frequently Asked Questions
What does a Director of Client Success — $0 Healthcare for You and Your Entire Family do at Redirect Health?
As a Director of Client Success — $0 Healthcare for You and Your Entire Family at Redirect Health, you will: the Director of Client Success will lead the Client Success function, focusing on client retention, renewal performance, and overall satisfaction. This role involves building strong client relationships and implementing scalable Client Success practices..
Is the Director of Client Success — $0 Healthcare for You and Your Entire Family position at Redirect Health remote?
The Director of Client Success — $0 Healthcare for You and Your Entire Family position at Redirect Health is based in Phoenix, Arizona, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Director of Client Success — $0 Healthcare for You and Your Entire Family position at Redirect Health?
You can apply for the Director of Client Success — $0 Healthcare for You and Your Entire Family position at Redirect Healthdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.