Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family
full-time•Phoenix•$60k - $70k
About this role
About This Role
Business Analyst exists to turn Customer Success data into clear, actionable insights that help Redirect Health retain clients, support members, and scale efficiently.
In this role, you will:
- Serve Customer Success leadership, Client Success, Member Success, Finance, Data Operations, Claims, Care Logistics, and Product teams
- Be responsible for building reliable reporting, dashboards, and insights that drive retention, efficiency, and predictable outcomes
- Directly impact how effectively Redirect Health supports clients and members by reducing operational friction and improving decision-making
This is a role for someone who:
- Enjoys data analysis, problem-solving, and translating complexity into clarity
- Takes ownership and follows through
- Wants their work to have real-world impact
What You’ll Do
In this role, you will:
- Own: Customer Success reporting, dashboards, performance metrics, and standardized views used by leadership and frontline teams
- Support: Data-driven decision-making by analyzing client, broker, and member behavior to identify risks and opportunities
- Collaborate with: Client Success, Finance, Data Operations, Claims, Care Logistics, and Product teams
- Improve: Retention predictability, operational efficiency, and visibility into client and member health
- Advocate for: Clear, accurate, and usable data that supports Customer Success teams and their stakeholders
A strong performer in this role is known for:
Delivering high-quality, reliable dashboards and insights that teams trust and use
Approaching ambiguous data with structure, curiosity, and strong analytical judgment
Consistently improving visibility, efficiency, and decision-making across Customer Success
How Success Is Measured
Success in this role is measured by:
- Accuracy, quality, and adoption of reports, dashboards, and analyses
- Timely delivery of decision-ready insights and performance views
- Satisfaction of Customer Success leadership and cross-functional partners
- Demonstrated impact on retention predictability, client risk visibility, and operational efficiency
What We’re Looking For
We’re looking for someone who:
- Has strong experience translating data into action
Brings 5+ years of experience in business analysis, operations, data analytics or customer success, with a track record of turning messy or incomplete data into clear, decision-ready insights. - Thinks in systems, not just reports
Enjoys simplifying complex problems, designing workflows, and improving how work gets done. Not just what gets measured. - Takes full ownership from question to outcome
Sees ambiguity as part of the job, follows work end-to-end, and proactively drives clarity, alignment, and follow-through. - Communicates with clarity, context, and empathy
Can explain insights and recommendations in a way that resonates with CS leaders, frontline teams, and cross-functional partners. - Partners effectively across teams
Comfortable working cross-functionally with Customer Success, Finance, Claims, Care Logistics, Product, and Data Operations in a fast-paced environment. - Cares deeply about outcomes, not just outputs
Is motivated by helping Customer Success teams succeed — improving renewal predictability, surfacing risk earlier, reducing friction, and ultimately improving member and client experiences. - Technical experience is a plus, not a barrier
Experience with CRM systems (such as HubSpot) and analytics tools (Power BI, Tableau, advanced Excel/Sheets) is a plus. Healthcare experience, licensing, or certifications are helpful but not required.
Why Join Redirect Health
What “Free Healthcare” Actually Means
When we say free, we mean $0 out of your paycheck and $0 when you need care:
- $0 monthly premiums
- $0 to add your spouse or children
- $0 deductibles (we reimburse them)
- $0 out-of-pocket maximums
This benefit alone can save families tens of thousands of dollars.
What You’ll Earn
- Salary range: $60,000-$70,000 per year
- FREE healthcare for you and your entire family
- Dental & Vision insurance
- Paid time off & sick time
- 401(k) access
- A mission-driven team that believes in doing the right thing
Ready to Make a Difference?
If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.
What you'll do
- The Business Analyst will build reliable reporting and dashboards to drive retention and efficiency within Customer Success. They will analyze client and member behavior to support data-driven decision-making and improve operational processes.
About Redirect Health
Redirect Health is transforming the way small and medium-sized businesses approach healthcare. By offering innovative, cost-effective healthcare plans, we empower employers to save up to 40% on their healthcare costs over two years while improving employee satisfaction and well-being.
Our healthcare solutions are designed to provide accessible, affordable care that doesn’t sacrifice quality. With services like 24/7 virtual care, access to over 700,000 providers nationwide, and fair out-of-pocket costs, Redirect Health ensures that employees have access to the care they need, when they need it.
We pride ourselves on delivering flexible options ranging from basic care to more comprehensive packages, including virtual primary care, urgent care, chiropractic services, mental health tele-counseling, and hospitalization benefits. Our plans also come with a goal of predictable, fair annual increases of no more than 4.5%, helping businesses manage their budgets without unexpected cost spikes.
At Redirect Health, our mission is simple: to reduce healthcare costs while improving employee well-being and retention. Our personalized approach ensures businesses get the right care at the right price, helping them thrive in today’s competitive environment.
Let us show you how to save money and improve your healthcare offerings. Get in touch with us today to learn more about our innovative healthcare solutions.
Ready to join Redirect Health?
Take the next step in your career journey
Frequently Asked Questions
What does Redirect Health pay for a Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family?
Redirect Health offers a competitive compensation package for the Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family role. The salary range is USD 60k - 70k per year. Apply through Clera to learn more about the full compensation details.
What does a Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family do at Redirect Health?
As a Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family at Redirect Health, you will: the Business Analyst will build reliable reporting and dashboards to drive retention and efficiency within Customer Success. They will analyze client and member behavior to support data-driven decision-making and improve operational processes..
Is the Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family position at Redirect Health remote?
The Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family position at Redirect Health is based in Phoenix, Arizona, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family position at Redirect Health?
You can apply for the Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family position at Redirect Healthdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.