About this role
Company Description
About Redcare Pharmacy:
As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.
Job Description
About the role:
Are you passionate about understanding customer needs and turning insights into meaningful impact? At Redcare Pharmacy, you'll be part of our interdisciplinary Customer Experience team, where you will generate insights on our customers and the consumer market. You will work closely with our Country Management teams, Product Owners, UX Researcher, UX Designer, and our operational departments. At senior level, you will shape our CX and market research strategy; and act as a strategic partner for our leadership teams.
About your tasks:
- Drive the strategic improvement of the digital customer experience across key touchpoints in the journey
- Generate quantitative and qualitative insights into clear hypotheses and business opportunities
- Support business-strategic discovery phases and help prioritize and shape decisions that truly benefit our customers
- Evolve our Voice of the Customer program using NPS, CSAT, CES, and other KPIs
- Scale the consumer and market research function to deliver foundational insights across the organization
- Promote a customer-first culture through impactful stakeholder collaboration, communication and training offers across teams and markets
Qualifications
About you:
A completed degree, preferably in human factors or human-computer interaction, (business or media) computer science, business administration, communication design, or a comparable field
Several years of professional experience in customer experience management, consumer and/or user research, and web analytics
Hands-on experience with CX, analytics, and statistical tools such as Medallia, Qualtrics, Excel, R, SPSS, Contentsquare, and Google Analytics
A passion for transforming market and customer feedback data into insights that drive action
An independent, structured working style with a pragmatic mindset and attention to detail
Fluency in German and English; additional languages such as Dutch, French, or Italian are a plus but not required
Additional Information
About your benefits:
In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits:
Welcome days: We want you to feel at home with us from the very first day. Therefore, we welcome you with our comprehensive onboarding program.
Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club, so that you can take advantage of a huge variety of sport offers.
Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU.
Personal development: Grow! We support and encourage your individual development through various in- and external trainings.
Employee discount: You get a 10 % employee discount on all over the counter, beauty and personal care products in our online store & 20 % discount on nu3.
Other facts
About Redcare Pharmacy
At Redcare Pharmacy, care comes first.
As Europe’s leading online pharmacy – formerly known as Shop Apotheke Europe-, we combine innovative digital services with trusted pharmaceutical expertise to make healthcare more accessible, personal and supportive for millions of people across seven European countries.
Our strengths in e-commerce, retail media and marketplace innovation support us in providing reliable services, seamless access and an outstanding customer journey across Europe.
With headquarters in Sevenum, the Netherlands, distribution centers in Sevenum and Milan – and soon to be Pilsen -, as well as offices in Cologne, Berlin, Munich, Tongeren, Warsaw, Milan, Lille and Eindhoven, we are an international team of dedicated professionals.
We believe in responsibility, collaboration and growth - and in welcoming colleagues who want to shape the future of online healthcare with us.
Until every human has their health.
What you'll do
- Drive the strategic improvement of the digital customer experience and generate insights on customers and the consumer market. Collaborate with various teams to support business decisions that benefit customers.
Ready to join Redcare Pharmacy?
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