Sales & Experience Consultant
full-time•Melbourne
About this role
About Red Energy:
At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 15 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Ready for a new career - come grow with us!
Now let’s talk about the role:
Join our Experience & Retention team and become a key player in ensuring our customers stay with us when they move home! We're looking for energetic individuals who can proactively connect with existing customers, highlighting the seamless transition and incredible ongoing value of remaining with Red Energy. Be the trusted voice that solidifies their choice to keep their energy services with us.
The role is a full time permanent opportunity, working on a rotating roster between 8:00am - 8:00pm Monday to Friday, and 1 in 4 Saturdays between 9:00am - 5:30pm (AEST) with a day off during that week.
Key requirements:
- Minimum of 12 months experience within sales, retail, hospitality or customer service
- Passion for building rapport with people and delivering high-level service
- A positive self-motivated attitude
The Perks:
- 3 weeks of in-office training at our dog-friendly Richmond office.
- Be in control of your own earnings with a guaranteed base salary and uncapped commission
- 30 weeks of paid parental leave.
- The option to purchase up to 4 weeks of additional annual leave each year.
- Opportunities for career development and advancement.
- An employee recognition and rewards program.
- A hybrid work approach after training - 2 days WFH, 3 days in-office
If this role sounds like the role you have been looking for, apply for our February intake now!
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What you'll do
- The Sales & Experience Consultant will connect with existing customers to ensure they remain with Red Energy during home moves. This role involves highlighting the value of staying with the company and providing a seamless transition.
About Red Energy
Red Energy, Lumo Energy and Direct Connect are proud to be owned by the mighty Snowy Hydro.
That's why our Customer Solutions Team is based right here in Australia. So when you call, you'll always be answered by a friendly voice and you'll have that same person help you from the beginning to the end of your call. That's how we like our service - personal, simple, and easy.
Living energy is being small enough to really look after you, but big enough to give you the most affordable energy. We are based in Melbourne and employ over 1200 people.
Ready to join Red Energy?
Take the next step in your career journey
Frequently Asked Questions
What does a Sales & Experience Consultant do at Red Energy?
As a Sales & Experience Consultant at Red Energy, you will: the Sales & Experience Consultant will connect with existing customers to ensure they remain with Red Energy during home moves. This role involves highlighting the value of staying with the company and providing a seamless transition..
Is the Sales & Experience Consultant position at Red Energy remote?
The Sales & Experience Consultant position at Red Energy is based in Melbourne, Victoria, Australia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Sales & Experience Consultant position at Red Energy?
You can apply for the Sales & Experience Consultant position at Red Energydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.