Desktop Support Specialist
full-time•Melbourne
About this role
About Us
At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 14 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Join an award-winning team passionate about exceptional customer service!
About the Role
We’re looking for a Desktop Support Specialist to join our Technology and Development (T&D) team on a full-time, permanent basis. Reporting to the IT Support Manager, you will be at the front line of our technology operations, providing the high-quality support that keeps our retail business running smoothly.
In this role, you’ll act as a bridge between technology and our people, ensuring our systems are secure, functional, and always available. This is a great opportunity to use your technical skills and logical thinking to solve complex problems while helping us improve our digital workspace through automation.
In this role, you will:
- Work as part of a desktop support team to deliver exceptional technical support to our onsite and remote workforce.
- Maintain our security posture by managing endpoint compliance and ensuring all hardware meets our cyber safety standards.
- Troubleshoot and resolve issues of all complexities, proactively looking for ways to improve our systems and processes.
- Liaise with internal stakeholders to provide expert guidance on hardware, AV/VC facilities, and mobile fleet management.
- Produce and maintain documentation, ensuring our technical knowledge base is accurate and easy to use.
- Utilise PowerShell and automation to streamline repetitive tasks and optimise our desktop environments.
- Build strong relationships across the business to ensure tasks and projects are delivered on time and with full ownership.
What we’re looking for:
- Solid experience with Microsoft environments, including Windows, Active Directory, and Group Policy.
- Knowledge of Google Workspace and experience supporting AV/VC conferencing facilities.
- Hands-on experience with mobile fleet management, including deployment and maintenance of laptops, phones, and tablets.
- Familiarity with Contact Centre solutions (Genesys) and working within an ITIL/ticketing environment.
- A security-minded approach with an understanding of endpoint management and modern security principles.
- Experience with PowerShell for automating tasks and improving efficiency.
- The ability to work after hours and join a rotating on-call roster as required.
If you're ready to bring your energy, ideas, and technical expertise into a team that values Teamwork, Ownership and Agility — we’d love to hear from you.
Apply today and help shape the future of energy in Australia.
What you'll do
- The Desktop Support Specialist will provide high-quality technical support to both onsite and remote workforce, ensuring systems are secure and functional. They will also troubleshoot issues, manage endpoint compliance, and improve digital workspace through automation.
About Red Energy
Red Energy, Lumo Energy and Direct Connect are proud to be owned by the mighty Snowy Hydro.
That's why our Customer Solutions Team is based right here in Australia. So when you call, you'll always be answered by a friendly voice and you'll have that same person help you from the beginning to the end of your call. That's how we like our service - personal, simple, and easy.
Living energy is being small enough to really look after you, but big enough to give you the most affordable energy. We are based in Melbourne and employ over 1200 people.
Ready to join Red Energy?
Take the next step in your career journey
Frequently Asked Questions
What does a Desktop Support Specialist do at Red Energy?
As a Desktop Support Specialist at Red Energy, you will: the Desktop Support Specialist will provide high-quality technical support to both onsite and remote workforce, ensuring systems are secure and functional. They will also troubleshoot issues, manage endpoint compliance, and improve digital workspace through automation..
Is the Desktop Support Specialist position at Red Energy remote?
The Desktop Support Specialist position at Red Energy is based in Melbourne, Victoria, Australia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Desktop Support Specialist position at Red Energy?
You can apply for the Desktop Support Specialist position at Red Energydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.