Customer Initialistion Specialist
full-time•Melbourne
About this role
⚡ About us:
At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 15 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers.
📅 Your schedule:
We operate on a rotating roster from Monday to Friday, between 8:00 AM and 8:30 PM. To ensure we’re there for our customers, you’ll also work one Saturday every four weeks (9:00 AM – 5:30 PM). When you work a Saturday, you’ll receive a dedicated weekday off in return.
💼 The role:
As an Onboarding Specialist, you are the vital link between our high-energy sales teams and our new customers and ensure their journey starts on the right foot.
In this role, you will take ownership of sales verifications to ensure total accuracy, before stepping in as a dedicated guide to lead customers through their onboarding journey.
🎯 What We Look For in You:
You don't need to be an energy expert yet - we’ll teach you that!
You'll ideally bring 12+ months of experience as a customer service driver in fast-paced environments and demonstrate:
- The ability to multitask across various systems while assisting customers.
- Excellent communication skills and a genuine customer-first approach.
- A knack for building strong relationships with colleagues and customers.
- A self-motivated attitude and a desire to learn and grow.
✨The Red Energy Perks:
- Dedicated 14-day in-person training period with an additional 6 weeks of hands-on support.
- Work life balance with 2 days work from home each week once you’ve completed your 8 weeks of training / additional support.
- Earn a KPI-based bonus on top of your salary and celebrate success at our yearly Red Energy Awards night
- We actively support your professional journey. Gain experience across different areas of the team to fuel your career development.
- Exceptional 30 weeks of paid parental leave for primary carers. Plus, the option to purchase 4 weeks of additional annual leave (up to 8 weeks off every year!)
Ready to be a core member of a passionate team and create real impact - Apply now!
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What you'll do
- As an Onboarding Specialist, you will manage sales verifications and guide new customers through their onboarding journey. You will act as a vital link between the sales teams and customers to ensure a smooth transition.
About Red Energy
Red Energy, Lumo Energy and Direct Connect are proud to be owned by the mighty Snowy Hydro.
That's why our Customer Solutions Team is based right here in Australia. So when you call, you'll always be answered by a friendly voice and you'll have that same person help you from the beginning to the end of your call. That's how we like our service - personal, simple, and easy.
Living energy is being small enough to really look after you, but big enough to give you the most affordable energy. We are based in Melbourne and employ over 1200 people.
Ready to join Red Energy?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Initialistion Specialist do at Red Energy?
As a Customer Initialistion Specialist at Red Energy, you will: as an Onboarding Specialist, you will manage sales verifications and guide new customers through their onboarding journey. You will act as a vital link between the sales teams and customers to ensure a smooth transition..
Is the Customer Initialistion Specialist position at Red Energy remote?
The Customer Initialistion Specialist position at Red Energy is based in Melbourne, Victoria, Australia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Initialistion Specialist position at Red Energy?
You can apply for the Customer Initialistion Specialist position at Red Energydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.