*Bilingual Customer Service Representative (Insurance) MTL, QC
contract•Montreal
About this role
Start Date: March 9, 2026
Bilingual Customer Service Representative (Insurance)
Step into a dynamic bilingual customer service role at the heart of the group insurance sector. Enjoy a hybrid work model, varied inbound calls, full training, and the potential for a permanent position. Make a real impact in a supportive and fast-paced environment.
What is in it for you:
• Hourly salary of $24.26.
• 6-month contract.
• Full-time position: 37.50 hours per week.
• 9-week training: 8:00 AM – 4:00 PM EST.
• Rotating shifts between 8 AM and 8 PM EST.
• In-office presence required from Tuesday to Thursday.
• Remote work available on Mondays and Fridays.
• Positions available: 15-22.
Responsibilities:
• Handle approximately 50 inbound calls daily, assisting clients with inquiries related to group insurance plans.
• Deliver accurate, timely information on products and services in both English and French.
• Follow up on requests from internal and external clients with professionalism and empathy.
• Navigate multiple systems and tools confidently to resolve client issues.
• Maintain high standards of service quality and confidentiality.
• Contribute to a positive and inclusive team culture focused on continuous improvement.
• Meet performance targets and adapt to evolving client needs and business priorities.
• Use problem-solving and research skills to handle complex requests efficiently.
What you will need to succeed:
• High school diploma is required.
• College or university education is considered an asset.
• Bilingual in English and French to support clients in both languages.
• 1 year of customer service experience in a contact center, administrative, retail, or service-based environment.
• Proficiency with Microsoft Office tools, especially Outlook and Teams.
• Ability to work across multiple applications simultaneously.
• Strong communication and interpersonal skills.
• Demonstrated ability to learn quickly and apply new information.
• Comfortable with rotating schedules and meeting service-level goals.
• Reliable home setup including Ethernet connection and a private, quiet workspace.
• Experience in group benefits, insurance, or with Salesforce is an asset.
• Positive, friendly, and adaptable approach to customer interactions.
• Track record of thriving in fast-paced and dynamic environments.
Why Recruit Action?
Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP00016189
Bilingual Customer Service Representative (Insurance)
Step into a dynamic bilingual customer service role at the heart of the group insurance sector. Enjoy a hybrid work model, varied inbound calls, full training, and the potential for a permanent position. Make a real impact in a supportive and fast-paced environment.
What is in it for you:
• Hourly salary of $24.26.
• 6-month contract.
• Full-time position: 37.50 hours per week.
• 9-week training: 8:00 AM – 4:00 PM EST.
• Rotating shifts between 8 AM and 8 PM EST.
• In-office presence required from Tuesday to Thursday.
• Remote work available on Mondays and Fridays.
• Positions available: 15-22.
Responsibilities:
• Handle approximately 50 inbound calls daily, assisting clients with inquiries related to group insurance plans.
• Deliver accurate, timely information on products and services in both English and French.
• Follow up on requests from internal and external clients with professionalism and empathy.
• Navigate multiple systems and tools confidently to resolve client issues.
• Maintain high standards of service quality and confidentiality.
• Contribute to a positive and inclusive team culture focused on continuous improvement.
• Meet performance targets and adapt to evolving client needs and business priorities.
• Use problem-solving and research skills to handle complex requests efficiently.
What you will need to succeed:
• High school diploma is required.
• College or university education is considered an asset.
• Bilingual in English and French to support clients in both languages.
• 1 year of customer service experience in a contact center, administrative, retail, or service-based environment.
• Proficiency with Microsoft Office tools, especially Outlook and Teams.
• Ability to work across multiple applications simultaneously.
• Strong communication and interpersonal skills.
• Demonstrated ability to learn quickly and apply new information.
• Comfortable with rotating schedules and meeting service-level goals.
• Reliable home setup including Ethernet connection and a private, quiet workspace.
• Experience in group benefits, insurance, or with Salesforce is an asset.
• Positive, friendly, and adaptable approach to customer interactions.
• Track record of thriving in fast-paced and dynamic environments.
Why Recruit Action?
Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP00016189
What you'll do
- The representative will handle approximately 50 inbound calls daily, assisting clients with inquiries related to group insurance plans. They will deliver accurate information in both English and French while maintaining high service quality standards.
About Recrute Action
Our mission:
Recruit Action provides quality recruitment services through support and a personalized approach for both job seekers and businesses.
Doing business with Recruit Action ensures:
• Peace of mind
• Professional, personalized, and courteous service
• Follow-ups according to your needs (daily or weekly)
• A partnership
• Working with passionate head hunters who have a thorough knowledge of the job market
• Service focused on quality
Our success is linked to the success of both our corporate clients and job seekers, whom we consider as partners.
• We offer a specialized service and we understand the needs of our customers.
• We recognize that today's market is complex and requires personalized services.
• We understand the importance for companies to hire a person who shares the organization's values.
• We understand the importance for job seekers to find the job that’s right for them in the long term.
Ready to join Recrute Action?
Take the next step in your career journey
Frequently Asked Questions
What does a *Bilingual Customer Service Representative (Insurance) MTL, QC do at Recrute Action?
As a *Bilingual Customer Service Representative (Insurance) MTL, QC at Recrute Action, you will: the representative will handle approximately 50 inbound calls daily, assisting clients with inquiries related to group insurance plans. They will deliver accurate information in both English and French while maintaining high service quality standards..
Is the *Bilingual Customer Service Representative (Insurance) MTL, QC position at Recrute Action remote?
The *Bilingual Customer Service Representative (Insurance) MTL, QC position at Recrute Action is based in Montreal, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the *Bilingual Customer Service Representative (Insurance) MTL, QC position at Recrute Action?
You can apply for the *Bilingual Customer Service Representative (Insurance) MTL, QC position at Recrute Actiondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.