Service Manager/ Reconnect to Health

Location: HMP Holme House, Stockton On Tees TS18 2QU
Working Hours: Monday to Friday 37 Hours
Contract Type: Permanent
Salary:£35,520-£51,060

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the role

Waythrough are offering an exciting opportunity for a therapeutic community service manager to lead our well-established 69 bedded TC at HMP Holme House.  You will be responsible for ensuring the effective delivery, quality and integrity of the TC model while supporting the team to deliver excellent outcomes for residents You will have a strong presence in the community supporting staff to deliver high quality daily group work and structured therapeutic activities.

As the Therapeutic Community Service Manager, you will provide visible, value-led leadership to our established Therapeutic Community, ensuring the integrity of the TC model is upheld at all times. You will be responsible for the day-to-day operational management of the service, supporting staff to deliver high-quality therapeutic interventions and group work, while maintaining strong governance, partnerships and standards of practice within a custodial setting.

What You'll do;

• Provide visible, values-led leadership to the Therapeutic Community
• Ensure high-quality delivery of the TC programme in line with ethos and accreditation standards.
• Lead, support and develop a staff team.
• Maintain oversight of daily group delivery and therapeutic activity.
• Build effective partnerships with prison colleagues and key stakeholders.
• To ensure continuity of care and community life the role includes some weekend working on a rolling rota basis.

What you'll need to succeed in the role;

• Past experience of delivering group work programs
• Hold or working towards a recognised Management qualification e.g. Level 5 in Management / Leadership (or have relevant time served experience)  
• Level 3 in Substance Misuse (where relevant)  
• Ability to use Management Information Systems effectively along with good data analysis skills.  
• Experience of managing and delivering high quality and effective support services to achieve outcomes and key performance indicators.  

To view the full job description please click here

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: