Recovery Worker (Buntingford, Hertfordshire)
Location: Buntingford, Hertforshire
Working Hours: 37 (24-hour service, shift-based rota)
Contract Type: Permanent
Salary: £24,243 - £28,930

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?
Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.
 

The Hertfordshire Crisis House is a brand-new 24-hour service opening in December. It will offer individuals experiencing a mental health crisis an alternative to hospital admission — providing up to 7 days of intensive, recovery-focused support in a safe, non-clinical environment.
 

Working in close partnership with local crisis teams and community-based services, the Crisis House will deliver holistic, person-centred care that supports recovery, resilience, and independence. 
 

About the Role
As a Recovery Worker, you’ll play a vital role in inspiring and supporting individuals to regain control and confidence in their lives.

You’ll work collaboratively with residents to create personalised recovery plans and help them achieve their goals — whether that’s improving daily living skills, managing finances, or accessing work, leisure, or education opportunities.
 

To Succeed in This Role, You’ll Need:

• A caring, compassionate, and empathetic nature

• Flexibility, creativity, and resilience under pressure

• Excellent communication and teamwork skills

• A genuine passion for helping others achieve independence
   

No previous experience is required — full training will be provided. However, an understanding of mental health issues or lived experience would be an advantage.
 

You’ll need to be comfortable working independently and as part of a team, within a weekly shift rota (including some on-call duties).
 

For full person specifications and job details, please visit this link.

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email [email protected].

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: