Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the service...
Working in partnership, Waythrough and the Bridge Project, are providing temporary accommodation on behalf of Bradford Metropolitan District Council as part of their Bradford Temporary Accommodation Service. Our service supports women who present as homeless to the Local Authority.

Our Bradford Temporary Accommodation service will provide accommodation to women who were homeless and have a history or risk of offending. They will receive flexible support, in groups or one to one, whilst tenants in our properties in Bradford and Keighley.

The service will sit alongside our established Bradford housing support service No Second Night Out, more information can be found here - Bradford No Second Night Out

More information on The Bridge Project, can be found here - The Bridge Project

About the role...
We are excited to introduce the new Housing Officer role, created to support the delivery of high-quality housing support and management services within the Bradford Temporary Accommodation Service (BTAS).

As part of our dedicated housing team, you will play a key role in delivering effective housing management by working directly with tenants who have complex needs and come from diverse backgrounds. Your work will be instrumental in helping vulnerable and homeless individuals sustain their accommodation and rebuild their lives.

This is a varied and rewarding role that offers the opportunity to make a real difference. While it can be demanding, it is also deeply fulfilling, offering daily opportunities to create lasting change.

Key responsibilities will include:

• The Housing Officer will Work in partnership with the BTAS team and Bradford Met council and other key stakeholders to identify referrals, meet prospective service users and undertake comprehensive assessments of their support needs and their appropriateness for the service.    
• Prepare Tenant Licence/AST Agreements, ensuring they are signed and managed appropriately.
• Manage the Right to Rent in the UK process, ensuring all tenants meet the required legislation.
• Support the tenancy toolkit process and deliver Tenant Welcome Packs, Expectations Agreements and House Rules.
• Manage the Void process, monitoring Void units and working with the housing manager, Repairs team, housing management team and support teams to ensure they are filled within a timely manner.
• Carry out tenancy property inspections, ensuring all required works are completed and within the agreed timescales.
• Record comprehensive case notes, input information onto the database promptly and maintain any other relevant Management Information Systems as required. 
• Carry out a Home Safety risk assessment alongside the client to identify risks within the home. 

 
About you...

• A NVQ Level 3 in Health and Social Care (or equivalent)
• Experience of supporting vulnerable people is essential.
• Knowledge of the causes of alcohol/substance misuse, mental health and homelessness.
• Experience of support planning and risk assessing.
• Knowledge of housing options available and relevant legislation is desirable.
• A full UK driving licence and access to a vehicle, is essential for this role.

To view the full job description and person specification for this role, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: