Health Navigator

Location: South Tyneside
Working Hours: 37 hours per week
Contract Type: Fixed Term - 6 Month
Salary: £25,110 - £32,090

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the role

We are looking to recruit a highly motivated Health Navigator to work alongside South Tyneside Adult Recovery Service (STARS) and local partners to improve health outcomes for individuals in South Tyneside, particularly those who sit within inclusion health groups and may be socially excluded and/or experience multiple overlapping risk factors for poor health. 

The most important things you’ll bring to this role are your positive attitude, enthusiasm, integrity and ability to use initiative as well as your belief in our ambition to reduce barriers and improve experiences ensuring individuals to have better access to health and care services

You will provide case management support to individuals to have better access to healthcare, improving experiences and reducing barriers. You will be required facilitate service user access to treatment services, community assets and resources to increase Health capital, ensuring that service users are informed about their options and opportunities.

Key accountabilities

- Engage individuals across South Tyneside providing a range of health advice, guidance  and interventions to enable engagement with health-related support within the service and the community.

- Manage an agreed service user caseload, providing assessment, care planning, and ongoing interventions where required to improve health outcomes. 

- Facilitate service user access to treatment services, community assets and resources to increase Health capital, ensuring that service users are informed about their options and opportunities.

- Work in collaboration with South Tyneside Adult Recovery Service to support access to structured treatment  for those appropriate, offering support to engage where needed.

- Work closely and collaboratively within the multi-disciplinary team across internal and external partnerships, providing advice and information about the service offer as well as attendance at MDT and reviews.

Essential criteria

- NVQ Level 3 in Health & Social Care (or above or equivalent) or willingness to

complete a Level 3 qualification with 2 years or more of relevant experience.

- Knowledge and understanding of the issues facing people who have multiple

disadvantages.

- Experience of keeping effective records including documenting relevant

information onto a management information system.

For full-person specifications and job details, please visit this link.

Please note due to the nature of this role, a full UK driving license and access to a vehicle is essential .

To view the full job description and person specification, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: