Counselling Coordinator (2 positions available)

Location: 590 Seven Sisters Road, London, N15 6HR
Working Hours: 37 hours per week - Evening and weekend work may be required depending on service delivery.
Contract Type: Permanent
Salary: £32,220.00 - £43,590.00

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

As a Counselling Co-ordinator, the post-holder will play a crucial role in ensuring that the counselling team feels valued, supported, and empowered. They will work closely with the Non-Opiate Counselling Co-ordinator, the Complex Case Counsellor, and the service’s talented volunteer and student placement counsellors to maintain excellence in clinical practice, uphold Waythrough policies, and promote best-practice standards.

In addition to these responsibilities, the Counselling Co-ordinator will sit within the HRS Leadership Team, collaborating closely with the Alcohol Treatment Leaders, Clinical Leads, and the Service Manager. Through this partnership, they will contribute to the delivery of holistic and comprehensive alcohol treatment, ensuring high-quality treatment planning and effective service delivery across pathways.

While the role requires a qualified and experienced counsellor, it extends beyond direct therapeutic work. The post-holder will act as a counselling team leader within an alcohol service, providing clinical oversight, coordination, and leadership. Knowledge and experience in counselling is essential, and experience within the substance use field is highly desirable.

What You’ll Do

• Counsellor Support: Provide line management to our team of counsellors, fostering a positive and inclusive environment where everyone feels valued.
• Quality Assurance: Ensure counsellors adhere to Humankind policies, procedures, and the BACP’s ethical framework, maintaining high-quality trauma-informed counselling services.
• Record Keeping: Support counsellors in maintaining confidential, accurate, and up-to-date records in compliance with GDPR regulations.
• Recruitment: Assist with volunteer and student placement counsellor recruitment, including conducting interviews and inductions.
• Best Practice: Collaborate with the team to drive forward the development of best practices within our organization.
• Day to Day Operations Support the wider management team with the day to day operations for HAGA and HRS
• Caseload opportunity to mange small caseload of counselling clients. 
• Service-Wide Contribution Contributes to wider service performance by supporting monitoring of numbers in treatment, planned exits, and compliance, ensuring counselling insight informs operational decision-making.
• Therapeutic Leadership: Promotes a trauma-informed and psychologically-informed approach across the service, ensuring therapeutic considerations shape treatment planning and client support.

To Succeed in This Role, You’ll Need:

• A recognised diploma of or degree or equivalent in counselling/psychotherapy/counselling psychology/systemic psychotherapy
• Membership of and accredited/registered with BACP/UKCP/BPC/BPS or equivalent, and extensive post qualification clinical experience.
• Experience of working with service users in the substance misuse field
• The ability to deputise for the Service Manager – managing the team, including volunteers to achieve targets and meet service standards.
• Challenge a team of workers to improve practice and service delivery
• Understanding of safeguarding, boundaries and confidentiality

To view the full job description and person specification, please click here.

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email [email protected].

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: