Location: Whitehaven - Workington, Cumbria
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £24,243 - £26,667

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the role
You will be working as part of our West Cumbria RSC Team. The team is a multi-disciplinary recovery team comprising of colleagues from diverse professional and personal backgrounds.

The team includes Recovery Coordinators, HOPE Workers, Medics, Housing and Criminal Justice workers , Individual Placement Specialists and Volunteers. We are a supportive and welcoming team, who are passionate about supporting and promoting recovery for those we care for and within our local community.

This role will be based across two of our services in Whitehaven and Workington, and some travel between sites will be required. Access to a vehicle would therefore be desirable.

As an Administrator, you will be responsible for:

• Reception and front of house duties
• Managing the switchboard and associated duties
• Maintaining accurate records
• Data inputting
• Managing service email accounts
• Liaising with external agencies
• Clinical administration duties, including prescription administration management
• Providing administration support to wider Recovery Steps Cumbria Team
• Organising staff diaries and clinics

About you
To succeed as an Administrator, you will ideally:

• Be a personable, proactive and highly motivated individual.
• Be someone who would like to be part of a service who help people achieve their recovery goals.
• Like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with.
• Be adaptable, with excellent communication and strong IT skills.
• Be adaptable, with excellent communication and strong IT skills.
• Preferably hold a full UK driving license and access to a vehicle

For full person specifications and job details, please visit this link.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: