Admissions Supervisor

POSITION OVERVIEW:

In collaboration with the Director of Admissions (or designated department head), directs the admitting staff's interviewing of patients in order to obtain necessary personal and financial data in determining patient's eligibility for admission to an RCA treatment center. Organizes and ensures admitting procedures are in accordance with policies, procedures, and multi-department activities. Confirms that insurance benefit coverage meets standards of admissions in accordance with RCA policies.

KEY RESPONSIBILITIES:

Provides leadership and guidance to the admissions staff. Ensures that admissions staff is properly trained. Addresses any personnel issues to promote a productive and supportive work environment. Collaborates with the Director of Admissions to develop, implement, and evaluate the screening, assessment, and admissions process, as well as the overall quality of the clinical program. Provides appropriate orientation to program aspects post admission, including documentation and data input into computer system. Assures prompt responses to patient needs, reviews and maintains all documents and departmental logs, and ensures fair distribution of patients to physicians. Provides telephone and in person assessments and, initial contact with referral sources and potential patients, coordinates the referral and intake process, determines appropriate level of care and maintains communication with referral sources, families, patients and unit staff. Collects and analyzes data related to departmental performance indicators.

Assists counselors and other senior program staff in crisis intervention as needed

SKILLS, EDUCATION, EXPERIENCE:

Bachelor's degree in psychology or related field or related experience CADC or professional counseling license required Minimum of 2 years' experience working in admissions in a substance abuse services Prior leadership experience preferred Knowledge of HIPAA policies and procedures Proficient with Microsoft Office. Strong communication and negotiation skills.

Competencies:

Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Decision Making: Uses effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions; take action consistent with available facts, constraints, and anticipated consequences.

Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.

Communication and Interpersonal Skills: Communicate information to individuals or groups; clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others. Ability to establish effective working relationships that foster organizational success.

Quality of Work: Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.

WORK ENVIRONMENT:

May work in a variety of environments including professional offices, event spaces, treatment or out-patient facilities. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and mobile devises. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

TRAVEL:

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected