Principal Solutions Engineer

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset. 

Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.  

But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.  

While we've got all the perks you'd expect — think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options — you might find that the greatest benefit of all, is the team you join. 

In this role, you will own end-to-end technical pre-sales for enterprise and regulated customers: discovery → solution design → demo → POC → proposal/RFP support → customer handoff.

Operate at a Principal level, creating reusable demo and POC playbooks, mentoring other Solutions Engineers, and influencing product roadmap through structured field feedback.

Be measured on outcomes, not activity: pipeline influence, win-rate impact, POC-to-close conversion, and deployment acceleration/adoption milestones.

• Work with customers of all sizes—particularly enterprise and regulated organizations—to identify pain points and use cases that RecordPoint can address.
• Lead solution discovery and design, translating regulatory, operational, and technical requirements into clear customer outcomes.
• Present to customers and executives, both in person and remotely, demonstrating RecordPoint’s platform and value proposition.
• Design, build, and lead structured POCs with defined success criteria, timelines, and integration expectations, leveraging engineering support where required.
• Prepare and support commercial proposals, RFPs, RFIs, and other complex enterprise bid responses.
• Partner closely with Sales to qualify opportunities, progress deals through the pipeline, convert customers, and expand existing accounts.
• Identify novel use cases and contribute learnings to product, engineering, and marketing teams to improve market fit.
• Engage with customers post-sale to accelerate deployment and contribute to successful adoption outcomes.
• Promote RecordPoint and its developer platform at industry events, conferences, and user forums.
• Continuously develop and maintain technical sales assets, internal documentation, and enablement materials.
• Assist with technical lead qualification where deep domain or architectural expertise is required.

• Conversion – conducting technical discovery and validation that moves opportunities from Sales Qualified to Closed Won.
• Experience – driving customer confidence, satisfaction, and buy-in through your technical leadership.
• Enablement – supporting Sales, Product, and Engineering teams to ensure a cohesive and effective customer journey.
• Presentation – developing and delivering high-impact technical demonstrations that clearly articulate value.
• Value Analysis – qualifying and continuously assessing customer needs, fit, and roadmap alignment.
• Learning & Leadership – contributing thought leadership to RecordPoint’s pre-sales function and raising the overall SE bar.
• Preferred experience in Enterprise Content Management, Records Management, or data lifecycle governance, including retention, legal hold, defensible disposal, auditability, and privacy obligations.

• Previous experience in a Solutions Engineering or Sales Engineering role within a fast-growing SaaS company serving government, finance, or other highly regulated industries.
• A balance of strong technical capability and excellent interpersonal and communication skills.
• A commercial mindset with a passion for solving complex customer problems through technology.
• Strong executive-level presentation and demonstration skills.
• Ability to manage a high volume of complex activities with competing priorities.
• Excellent analytical and problem-solving abilities.
• Strong experience with enterprise architectures and integration patterns, including identity/SSO, APIs, databases, security controls, audit logging, and data residency considerations.
• Comfort operating across technical and non-technical stakeholders in complex enterprise environments

• Experience in Enterprise Content Management or Content Services.
• Leading enterprise SaaS technical sales, implementations, and/or equivalent Professional Services engagements.
• Exposure to enterprise pricing, revenue management, and quote/bid processes.
• Deep knowledge of Records Management, Privacy, and Data Compliance principles.
• Experience working with enterprise customers in highly regulated industries (e.g., Government, Finance, Energy).
• Bachelor’s or Master’s degree in Computer Science or a related field.

Know more:

By checking us out on all the usual platforms, and especially our About Us https://www.recordpoint.com/about

or our Life at RecordPoint blog: https://www.recordpoint.com/blog/what-its-like-to-work-at-recordpoint 

How to apply:

Click the 'apply now' button send us your CV.

RecordPoint is an equal opportunities employer.

We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.

If you want to know what to expect from a RecordPoint application process, read more here: https://www.recordpoint.com/careers

No recruiters please, we've got this one covered.

You will need to pass a police background check to be eligible for employment at RecordPoint.