Overview

The Trainer I is responsible for delivering engaging and effective training experiences to clients transitioning to the New OneSite platform. This includes facilitating virtual sessions, developing high-quality training materials specific to the new platform, and guiding clients through adoption and onboarding processes. The role requires strong communication and presentation skills, technical proficiency with OneSite, and a proactive approach to supporting client success. The Trainer I contributes to team initiatives and special projects, helping ensure a smooth transition for all users. This remote position demands adaptability, continuous learning, and a commitment to delivering exceptional customer experiences.

Responsibilities

• Conduct client-facing training sessions for users transitioning to the New OneSite platform, including webinars, live virtual sessions, and interactive workshops.
• Develop and maintain reusable training materials and assets, such as scripts, facilitation guides, presentations, tutorials, FAQs, and other instructional resources tailored to the new platform.
• Participate in special projects and team initiatives that support client adoption and platform rollout.
• Incorporate feedback from peers and managers to continuously improve training effectiveness and client experience.
• Monitor and support customer satisfaction metrics (CSATs) to ensure high-quality training and onboarding outcomes.
• Maintain up-to-date knowledge of the New OneSite platform, as well as relevant RealPage products and features, to deliver accurate and effective training.
• Perform ad hoc tasks and special projects as needed, adapting to evolving business priorities and supporting team goals.
• Demonstrate and maintain mastery of assigned product certifications to uphold subject matter expertise and support training delivery.

Qualifications

Qualifications:

• Bachelor’s degree or a minimum of one (1) year of relevant experience.
• Strong communication and presentation skills.

Knowledge/skills/abilities:

• Proficiency in Microsoft Office 365 Product Suite,, Zoom, Smartsheet
• Confident public speaking skills with the ability to engage, energize, and effectively facilitate learning in a virtual or in-person classroom setting.
• Excellent interpersonal skills and written/verbal communication skills.

Physical Demands and Working Conditions:

• This is a hybrid position that requires the ability to work effectively from both a home office environment and an in-person office environment. Employees are required to report to either the Cebu or Manila office at least one (1) time per week.
• The role involves prolonged periods of sitting and working on a computer, including extensive use of video conferencing and digital communication tools.
• Must be able to lift and carry up to 10+ pounds occasionally (e.g., transporting materials or equipment during travel).
• Flexibility in working hours may be required to accommodate different US time zones.