Overview

The Director of Customer Training is responsible for leading the strategy, development, and execution of customer-facing training programs that drive product adoption, customer satisfaction, and business outcomes. This role will oversee a team of trainers, collaborate closely with product teams, and ensure training content aligns with customer needs and company goals. The ideal candidate shall have extensive experience in facilitation, and customer engagement, with a strong understanding of instructional design, adult learning, along with RealPage products and financial/data analytics software

Responsibilities

• Develop and execute a comprehensive customer training strategy aligned with business objectives and goals• Lead and mentor a team of training professionals, ensuring high-quality delivery and continuous improvement• Design scalable training programs using instructional design best practices, including webinars, workshops, certifications, and learning paths• Facilitate high-impact training sessions for customers, both virtually and in-person• Partner with Product Owners to stay current on product updates and ensure training content reflects the latest features and workflows• Build strong relationships with customers to understand their training needs and tailor solutions accordingly• Collaborate with Customer Success, Support, Implementation and Sales teams to align training with customer lifecycle stages• Monitor training effectiveness through KPIs, feedback, and analytics; iterate programs based on insights• Advocate for the voice of the customer in training and enablement initiatives

Qualifications

• 10+ years specific experience• Proven experience in instructional design and adult learning principles• Guide others in skill development, career growth, and problem-solving• Excellent project management and organizational skills• Strong facilitation and presentation skills across diverse audiences• Demonstrated ability to build and maintain customer relationships• Familiarity with RealPage products, especially RealPage Accounting• Experience with financial software (RealPage Accounting or equivalent).• Experience with data and analytics platforms (AIRM, BI, Revenue Mangement, etc.)• Ability to lead cross-functional initiatives and influence stakeholders• Strong written and verbal communication skills• Proficiency with presentation software: PowerPoint, Teams/Zoom etc

KNOWLEDGE/SKILLS/ABILITIES

• Deep understanding of RealPage’s full product suite• Experience in property management or real estate technology• Familiarity with customer success methodologies and enablement strategies• Experience with data visualization and storytelling using analytics tools• Background in SaaS or enterprise software training• Certification in instructional design, facilitation, or training (e.g., CPTD, ATD).• Experience with change management and organizational development

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Pay Range