About this role
Overview
The Accounting Generalist - RealPage Product Support Agent serves as the main point of contact for clients, offering expert support on RealPage accounting features, with a focus on GAAP compliance, bookkeeping, and general ledger management. Responsibilities include troubleshooting technical and accounting issues, resolving client inquiries, and managing support cases through various channels. The role requires strong accounting expertise, excellent customer service skills, and the ability to collaborate with internal teams to address complex problems while staying updated on RealPage products and industry trends.
Responsibilities
Responsibilities for this position include but are not limited to the following:Key Responsibilities:• Customer Support: Address client inquiries regarding RealPage accounting products, providing timely and efficient resolutions.• Technical Assistance: Assist clients in troubleshooting and navigating RealPage accounting software functionalities.• Accounting Expertise: Well versed with Generally Accepted Accounting Principles (GAAP) to support clients in proper accounting practices.• Bookkeeping and Ledger Support: Advise users on bookkeeping tasks and general ledger management to enhance their use of RealPage products.• Case Management: Handle support cases via phone, email, or live chat, ensuring comprehensive documentation and timely follow-ups.• Collaboration: Work with internal teams to escalate and resolve complex issues, ensuring client satisfaction.• Product Knowledge: Stay informed on RealPage product updates and industry trends to provide cutting-edge solutions
Qualifications
Required:• Bachelor’s degree in Accounting, Finance, or a related field (or equivalent experience).• 2 years in an Accounting, Book Keeping or Financial Analyst role • Strong knowledge of GAAP and accounting principles.
KNOWLEDGE/SKILLS/ABILITIES
Required: • Advanced proficiency in accounting software and tools.• Expertise in bookkeeping and general ledger management.• Familiarity with RealPage software or similar accounting platforms is an advantage.• Exceptional verbal and written communication skills.• Previous experience in customer service, preferably in a technology-oriented role.• Proficient in troubleshooting and problem-solving under pressure.• Strong attention to detail and organizational skills.• Ability to collaborate effectively in a team environment
Other facts
About RealPage, Inc.
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry. By using RealPage solutions for operational excellence in the front office and throughout property operations, many leading property owners, operators and investors gain transparency into asset performance with data insights, enhancing experiences with customized tools and improving efficiencies to generate incremental yield. In 2021, 2022, 2023 and 2024, RealPage was recognized as ENERGY STAR® Partner of the Year for Sustained Excellence from the Environmental Protection Agency (EPA) and the U.S. Department of Energy. In 2024, RealPage was recognized as one of America’s Best Employers by Forbes and America’s Best Employers for Women by Forbes and one of America’s Greatest Workplaces for Women by Newsweek. RealPage has been recognized as The TITAN Innovation Awards’ 2024 Gold Winner in the Innovation in Services and Solutions – Real Estate category for LOFT™.
Founded in 1998 and headquartered in Richardson, Texas, RealPage joined the ThomaBravo portfolio of market-leading enterprise software firms in 2021 to realize faster growth and innovation in serving more than 24 million rental units from offices in North America, Europe and Asia. RealPage has been certified as a Great Place to Work™ in India, the Philippines, the UK and the U.S.
What you'll do
- The Accounting Generalist serves as the main point of contact for clients, providing expert support on RealPage accounting features. Responsibilities include troubleshooting issues, resolving inquiries, and managing support cases.
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