Essential Functions/Major Responsibilities  

• Learns and demonstrates understanding through practice, activities and services performed to support the physical and financial operations of the property.
• Learns and understands the organization’s policies and procedures for marketing activities to rent vacant units in a timely manner.
• Learns the established guidelines to maintain and monitor property waitlists.
• Learns, understands, and demonstrates through practice tenant selection and screening criteria and policies.
• Learns and demonstrates through practice the activities for the lifecycle of the tenant from pre-application to screening, eligibility, move-in, tenant relations to move-out.
• Must be able to adhere to organizational policies on non-discrimination.
• Ability to practice cultural humility when interacting with co-workers and clients of diverse ethnic religious, political, and cultural backgrounds and sexual or gender identities, treating everyone with respect and dignity.
• Employee is to maintain regular and reliable attendance.

REACH employees are expected and required to behave in a courteous and collaborative manner in doing REACH business and dealing with other staff, residents, and all contacts inside and outside the organization. Profanity, derogatory and abusive language will not be tolerated. 

Knowledge, Skills, and Abilities  

• General office procedures.
• Working knowledge of Microsoft Office including Word, Excel and Outlook.
• Good verbal and written communication skills.

Scope and Accountability  

• Frequently, incumbent's decisions and actions moderately impact the company's revenue or operations.  Decisions and actions may have a strong impact on reputation, and/or customer satisfaction.
• Incumbent follows routine procedures and established guidelines, does not independently make decisions, and performs work under moderate to close supervision.

• Work under established guidelines and controls including REACH administration policies and procedures. 
• Operates from established and well-known procedures.

Supervisory Responsibility  

• Job is not supervisory in nature.

Education and/or Experience 

• High school education or equivalent.
• Related experience required in Property Management LIHTC 
• General business knowledge.
• Customer service skills.

Work Environment and Physical Demands  

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and reach with hands and arms; and readily and effectively communicate.  The employee must lift and/or move up to 25 pounds on a regular basis and 50 pounds on an irregular basis.  Vision abilities required by this job include ability to effectively see within a residential building work environment, which may include long term computer exposure, and to adjust focus accordingly.  

• May be exposed to angry, distraught, or potentially violent people.

• May require overtime to meet deadlines.
• May require evening and/or weekend meetings.
• May requires periods of walking, standing, or working in confined spaces.
• May require the need for frequent shifting of priorities and deadlines.
• Work levels tend to fluctuate with deadlines of rent receivables, audit periods or during annual volunteer events.
• Requires work with a variety of age groups.
• Requires use of personal vehicle.
• Must have a valid driver’s license and valid liability insurance.

Disclaimer 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.  

This job description is not an employment contract, implied or otherwise. REACH is an at-will employer; you retain the right to resign, with or without notice or cause. REACH reserves the same right in respect to termination.