About this role
Here at IAA, excellent customer service is at our core. That's why our Buyer Care Specialist play such a meaningful role in the operation of our service centers.
Buyer Care Specialist embody our "team player" values, by providing an outstanding experience for our internal and external customers through various communication channels helping IAA focus on business and branch growth.
The Buyer Care Specialist interacts directly with potential, new and existing Buyers. They work to provide a quality experience in every step of the Buyer’s journey, resulting in increased Buyer satisfaction and account retention for the company. The Buyer Care Specialist will serve Buyer inquiries, buyer registration, transaction processing, account access and updates, and resolution of Buyer issues/concerns in a contact center environment. This role will follow up on Buyer cases utilizing our Buyer relationship management system to ensure Buyer inquiries and requests are handled completely and in a timely manner.
It’s important that our support teams are available when our buyers need them most, as such, our Specialists will require flexible availability to work an assigned 5 day work schedule within our hours of operation: Monday- Friday (6am-7:30pm CST) and Saturdays (8am-5pm CST).
IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
Other facts
About RBGlobal
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets. We connect local sellers to global buyers, providing real results.
Across construction and transportation to agriculture, energy, mining, and forestry, we combine the reach of a global marketplace with personalized local support. Our selling channels - Ritchie Bros., IronPlanet, Marketplace-E, Boom & Bucket and GovPlanet - give customers flexible ways to buy and sell backed by inspections, market insights, and proven performance.
As part of RB Global, we make doing business easier at every step through a connected family of brands, including Rouse Services, SmartEquip, VeriTread, and more.
Follow us for equipment market insights, industry trends, customer stories, and updates from across the RB Global network.
What you'll do
- The Buyer Care Specialist interacts directly with potential, new, and existing Buyers to provide a quality experience throughout the Buyer’s journey. They handle inquiries, registration, transaction processing, and issue resolution in a contact center environment.
Ready to join RBGlobal?
Take the next step in your career journey