WHAT IS THE OPPORTUNITY?

Provides technical support on IT-related activities to network systems security.  Applies complete knowledge, skills, and practices to perform assignments. Working in a dynamic environment where teamwork and collaboration is the foundation of our methodology.

WHAT WILL YOU DO?

• Provide technical support onsite 5 days a week for RBC employees across all lines of business on various platforms (desktop, laptop, mobile, virtual) for both hardware and software
• Responsible for Incident Management, Change Management and escalation process flow for desktop environment, including telephony (including Contact Centre Technology) within support process guidelines.
• Takes leadership role for all related implementation activities for specific sites – coordinating both internal and external partners.
• Participates in 7/24 work arrangements as required to support DSS activities (including technology implementation/testing/upgrades required on off hours or weekends). 
• Travel to other DSS Managed Sites across the region may be required.

WHAT DO YOU NEED TO SUCCEED?

 Must have:

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Strong verbal and written communication skills in French and English.
• Strong understanding of technology and concepts including Domain/IP infrastructure and all supported desktop and server operating systems.
• Excellent interpersonal and highly developed communication skills (verbal and written)
• Creative and analytical thinker who is self-driven and capable of working in a fast paced 7/24 work arrangement environment
• Ability to travel to various bank locations across the region

Nice-to-have:

• Experience or understanding of programming languages, databases, platforms, and/or code management tooling
• Any experience related to IT customer support.

This role requires fluency in both French and English in order to serve RBC’s French and English-speaking customers in the Quebec market.

This role, which is both client-facing and involves frequent interaction with our head office in Toronto, requires fluency in both French and English in order to communicate effectively with the people you serve and the broader RBC team.

WHAT’S IN IT FOR YOU

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-POST

Job Skills

Critical Thinking, Customer Support Systems, English Language, French Language, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Troubleshooting, Vehicle Driving

Additional Job Details

1 PLACE VILLE MARIE:MONTRÉALMontréalCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-01-272026-02-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.