Job Description

What is the Opportunity?

The Sr. Manager, Operations Initiatives is responsible for representing Client Acquisition & Service operational teams on initiatives aligned with the Insurance & Operations strategy.  This role acts as the primary point of contact between Operations and Digital Delivery and other business partners to ensure desired outcomes are clearly understood and achieved. Utilizing operational, product and process knowledge to lead initiatives by collaborating with designated subject matter experts to contribute to the vision, design, and implementation of initiatives to achieve Operational Excellence.

The role presents findings, process impacts, identifies business requirements, and shares alternatives to improve quality, customer satisfaction, employee experience and cost performance.  In addition, this role leads a team of Initiative Leads who support the delivery of business and digital priorities to CAS Operations from initiative kick off to implementation and steady state. 

What will you do?

• Manage a team of Sr. Initiative Leads who represent Operations as a key stakeholder on Digital and other business partner projects to ensure process efficiency and successful delivery and implementation to Operational areas.
• Manage key transformational and strategic initiatives representing Operations as a key stakeholder on digital and business partner projects from start to finish.
• Partner with Digital development teams and translate business strategy into operational process requirements, working alongside Process Owners, Business Leaders, and Operations Enablement to develop implementation / business readiness plans to ensure successful delivery through to steady state.

What do you need to succeed?

Must-have

• 7-10+ years Insurance or related business experience
• Proven leadership experience and ability to contribute and share complex information with partners and team
• Demonstrated knowledge of tools and techniques for problem solving, data analysis, and story telling (Tableau, MS
  Excel, PowerPoint
• Demonstrated prioritization and coordination skills with the ability to work towards multiple deadline
• Working knowledge of information systems required to maintain operation
• Change leadership
• Knowledge of various Insurance business lines (Life & Health, Group Benefits, Wealth)
• Post Secondary Education in a related field

Nice-to-have

• Leadership and prioritization skills, with the ability to guide teams or projects effectively while managing multiple competing demands.
• Strategic thinking, demonstrating a forward-looking approach to problem-solving and decision-making.
• Proven ability to drive impact and influence outcomes, whether through stakeholder collaboration, innovation, or process improvement.
• Strong client-focused mindset, prioritizing client needs and delivering solutions that enhance satisfaction and loyalty.

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

• Working with an award-winning team Awards | RBC Diversity & Inclusion
• A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
• Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
• Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
• Flexible work arrangements and leaders who support your needs—both personal and professional.
• An opportunity to have real impact on the lives of our clients and the communities you serve.
• RBCI software tools to boost your productivity 

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.