About this role
Job Description
What is the opportunity?
As the Senior Technical Systems Analyst you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance IT. You will partner across IT, assigned business lines and 3rd party vendor, to analyze issues and technical system needs in order to resolve business issues and provide business solutions. You will have opportunities to work on critical RBC applications.
What will you do?
Provide L3 production support by continuously monitoring the health and security posture of the application and investigating, troubleshooting and resolving reported incidents and compliance issues.
Contribute to and participate in walkthrough reviews of all technical specifications and programs.
Develop and maintain strong relationships with business and technology partners to help achieve operational efficiencies and satisfy business goals.
Collaborate effectively with the development teams by identifying defects and opportunities for efficiencies through automation and enhancements.
Leverage automation, monitoring and alerting tools to identify and resolve troublesome trends and problems.
Raise support tickets and work closely with vendors when additional support and learning is required for vendor developed applications.
Facilitate small to large group meetings for problem solving, decision making and task implementation. Resolve conflicts/issues and escalate as appropriate.
Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff.
What do you need to succeed?
Must have
5+ years of experience in production support role, supporting multiple applications.
5+ years of experience in Linux and Windows platform, Win Server, SQL, MS SQL server, SSIS, Java, IIS and PowerShell script.
Have working knowledge of IT Standards, Methodologies, SDLC, & audit requirements.
Experience of on call afterhours support.
Computer Science degree or equivalent.
Nice to have
Working knowledge in Mainframe z/OS technologies such as JCL, TSO/ISPF, Endevor, On Demand, ZEKE, RACF would be an asset.
Considered an asset to have experience in Hive, Spark, Tomcat
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work.
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Job Skills
Computer Operations, Decision Making, Information Technology (IT) Infrastructure, Interpersonal Relationships, System and Console Operations, System Applications, Systems Software, Teamwork, TroubleshootingAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Other facts
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
http://rbc.com/legalstuff.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
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What you'll do
- The Senior Application Support Analyst will provide L3 production support for multiple applications, ensuring their health and security while resolving incidents and compliance issues. The role involves collaborating with IT and business partners to enhance operational efficiencies and support critical applications.
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