Summary
Location
Pittsburgh
Type
full-time
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About this role
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Radiology Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Radiology Support Specialist, you will provide exceptional client service to hospitals and radiologists to ensure that the work flow through the reading center is maximized. Radiology Support Specialist duties may include answering inquires, resolving problems, fulfilling requests and database queries. This is 100% remote position working 40 hours per week. Shifts are Monday-Friday from 12:00pm to 8:30pm EST, with rotating weekends and holidays.
ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES:
(95%) Radiology Support
- Field requests from Radiologists to effectively resolve the issues through client contact or integration of the IT support team
- Deliver client satisfaction through effective resolution of client calls
- Answer inquires, resolving problems, fulfilling requests and database queries
- Efficient drafting of X-Rays and verification of cross sectional exams
- Efficient remediation of studies on the RSS exceptions work list
- Effective execution of critical finding and super-stat requests
- Focus on assigned duties in a high volume client service center
- Utilize multiple information systems to verify the availability of diagnostic information
- Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources
- Owns issues through verified resolution
- Establish effective working rapport with clinical team including physicians
- Build effective working relationships and a positive working environment with teammates
- Generate process improvement ideas and proactively act on ideas
(5%) Other duties as assigned
Required:
- High school diploma, or equivalent
- One (1) year of experience in a healthcare setting or customer service role
Preferred:
- An associate’s or bachelor’s degree in business, healthcare administration, or related field
- Radiology Certification a plus
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.
DailyPay implementation is contingent upon initial set-up period.
Other facts
About RAYUS Radiology
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS RadiologyTM is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. With more than 2,000 team members and over 400+ affiliated radiologists, we are committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients.
RAYUS Radiology is the premier provider of high-quality radiology services such as MRI, PET/CT scans, along with minimally invasive techniques like interventional and vascular services, plus injections and biopsies. This extensive range of services is offered through our growing national footprint with 140 centers and short- and long-term hospital partner solutions across all 50 states.
We are currently involved in more than 150 clinical trial protocols. In addition, we acquire, manage, and distribute over 75 million images annually across modalities, putting us squarely at the forefront of the nation’s shift to personalized, targeted medicine.
RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services—all to provide the highest level of patient care possible.
What you'll do
- As a Radiology Support Specialist, you will provide exceptional client service to hospitals and radiologists to maximize workflow through the reading center. Duties include answering inquiries, resolving problems, fulfilling requests, and managing database queries.
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