Summary
Location
St. Louis Park
Type
full-time
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About this role
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for an IT Applications Support & Training Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an IT Applications Support & Training Specialist, you will be responsible for providing support and training for company core IT applications to internal and external end users. This role is a subject matter expert (SME) for the Radiologic Information Systems (RIS) and Electronic Medical Records (EMR) systems and their supporting applications and collaborates directly with vendors, software engineers and product owners to enhance the end user experience.
This is a full-time position working Monday to Friday with potential for weekend hours as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(40%) Operations Support
- Administers RIS, EMR and auxiliary applications
- Provides workflow documentation, training and support for internally developed applications
- Acts as a subject matter expert for the Enterprise Support Team in troubleshooting application-specific issues
- Uses knowledge of market-specific workflows in order to support and recommend improvements to existing workflows based on system capabilitiesWorks closely with manager to develop operating standards, protocol, policies and procedures for systems
- Works effectively with Business Analysts and Product Managers to meet deliverable deadlines on various projects
- Collaborates regularly with manager, market managers, Project Managers and other support staff to identify customer needs
- Collaborates with Product Managers and/or the Development Team to develop enhancements and product efficiencies
- Partners with the Quality Assurances Manager to perform QA duties for system upgrades and implementations, ensuring successful product rollouts
- Provides large-group user training via the internet and live in-person settings on various system applications during new product implementations, upgrades and/or new center implementations
- Performs new customer installations and upgrades of clinical software
- Functions as the point of contact in the field for client inquiries concerning systems operation during system implementations
- Diagnoses and troubleshoots system hardware, software and operator problems during system implementations
- Acts as the Operations Support project liaison and subject matter expert on assigned implementation projects, providing recommendations and decisions to the larger implementation team
- Completes other tasks and projects as assigned
Required:
- Associate's degree in Information Technology, healthcare, or related field, or the equivalent in advanced and applicable working knowledge of RAYUS's core systems (e.g. Fusion RIS, InstaMed, or physician portals) and internal processes
- Three (3) years' experience in Helpdesk/ Phone/ Customer Service experience in a technical support or healthcare environment
- Two (2) years' Microsoft Office Suite experience
- Valid driver's license and proof of current insurance
Preferred:
- Bachelor's degree in Information Technology, healthcare, or related field
- System implementation and training experience
- Experience administering applications
- Experience using project management software
- Experience creating and executing QA test cases
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.
*DailyPay implementation is contingent upon initial set-up period
Other facts
About RAYUS Radiology
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS RadiologyTM is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. With more than 2,000 team members and over 400+ affiliated radiologists, we are committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients.
RAYUS Radiology is the premier provider of high-quality radiology services such as MRI, PET/CT scans, along with minimally invasive techniques like interventional and vascular services, plus injections and biopsies. This extensive range of services is offered through our growing national footprint with 140 centers and short- and long-term hospital partner solutions across all 50 states.
We are currently involved in more than 150 clinical trial protocols. In addition, we acquire, manage, and distribute over 75 million images annually across modalities, putting us squarely at the forefront of the nation’s shift to personalized, targeted medicine.
RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services—all to provide the highest level of patient care possible.
What you'll do
- The IT Applications Support & Training Specialist is responsible for providing support and training for core IT applications to end users. This includes administering RIS and EMR systems, collaborating with various teams, and enhancing user experience.
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