Summary
Location
Chesterfield
Type
part-time
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About this role
RAYUS now offers DailyPay! Work today, get paid today!
This is a part-time position working 8 hours per week; Every other Saturday 7:30am-3:00pm
RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(55%) Registration
- Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
- Answer phones and handles calls in an efficient and friendly manner
- Field phone calls appropriately for Center Team Members
- Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
- Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
- Order office supplies as needed
- Maintain supply of patient information sheets
- Push patient imaging via electronic interfaces
- Complete patient appointment confirmation calls and provide preparation instructions to patients
- Fax/scan reports, billing information, and medical release forms as requested
- Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
- Enter and submit patient exam orders
- Verify patient exam orders match exam schedules
- Schedule referrals and ensures proper authorizations are obtained
- Schedule walk-in patients
- Process requests for image orders and CDs from both the referring physicians and patients
- Maintain an up-to-date and accurate database of all current and potential referring physicians
- Verify patient's insurance coverage
- Pre-certify all patient exams with the patient's insurance company
- Obtain insurance authorizations
- Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
- Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
(5%) Completes other tasks and projects as assigned
Required:
- High School Diploma, or equivalent
- One (1) year of Customer Service experience
- Proficient in using computer systems and typing
- Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel
Preferred:
- Previous medical office experience
- Medical terminology and office background
- Insurance knowledge
- Bilingual
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.
DailyPay implementation is contingent upon initial set-up period.
Other facts
About RAYUS Radiology
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS RadiologyTM is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. With more than 2,000 team members and over 400+ affiliated radiologists, we are committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients.
RAYUS Radiology is the premier provider of high-quality radiology services such as MRI, PET/CT scans, along with minimally invasive techniques like interventional and vascular services, plus injections and biopsies. This extensive range of services is offered through our growing national footprint with 140 centers and short- and long-term hospital partner solutions across all 50 states.
We are currently involved in more than 150 clinical trial protocols. In addition, we acquire, manage, and distribute over 75 million images annually across modalities, putting us squarely at the forefront of the nation’s shift to personalized, targeted medicine.
RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services—all to provide the highest level of patient care possible.
What you'll do
- The Front Office Associate is responsible for greeting and checking in patients, answering phones, scheduling appointments, and maintaining the front office area. They also act as a liaison between patients and imaging technologists, ensuring smooth communication and organization.
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