Job Description Summary

Under limited supervision, use advanced knowledge and skills obtained through experience and/or training to support the Advisor Services team and leadership. Established procedures and prescribed guidelines are provided to perform a variety of tasks requiring some evaluation, originality or ingenuity in making routine decisions. Serves as a resource for others in resolving complex problems and issues. Extensive contact with internal and external customers is required to identify, research, and resolve problems.

Job Description

Essential Duties and Responsibilities

• Leads the work of others and provides training of new hires and mentoring to other associates
• Contacts internal and external customers to resolve issues/concerns
• Assists with updating department policies and procedures
• Serves as a backup and communicates to Supervisor and Operations Manager of issues
• Offers additional support in phone queue as volume dictates
• Assists with performing quality control audits for various team functions
• Performs other duties, responsibilities, and projects assigned

Knowledge, Skills, and Abilities

• Investment concepts, practices and procedures used in the securities industry.
  Front-end system used in assigned functional area and its relationship with account history.

Skill in

• Basic analytical skills: identify relationships, draw logical conclusions and interpret results for use in decision-making
• Personal resilience while providing high-level customer service to both internal and external clients.
• Problem solving sufficiently to effectively analyze, research and resolve inquiries and issues in a timely manner
• Handling a high-volume phone system
• Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence.

Ability to

• Lead the work of others and provide training and mentoring
• Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities
• Read, interpret, analyze and apply knowledge to solve problems
• Communicate effectively, both orally and in writing with associates and internal and external customers
• Work independently as well as collaboratively within a team environment
• Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner
• Interpret and apply policies and identify and recommend changes as appropriate
• Establish and maintain effective working relationships at all levels of the organization

Educational/Previous Experience Requirements

• Associate's degree and/or 5+ years relevant experience OR
• Any equivalent combination of experience, education and/or training approved by Human Resources.

Licenses/Certifications: None

Disclaimer 

If this is a position related to RJ Bank, our FDIC-insured depository, applicants will be subject to additional background/screening based on regulatory requirements. Without the prior consent of the FDIC, the Bank cannot hire applicants convicted of a criminal offense (or an applicant who has entered a pretrial diversion program) involving dishonesty or breach of trust or money laundering, other than certain de minimis offenses.  If you have any questions regarding this additional screening and process, please contact the Talent Advisor for this position. 

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

Education

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance

Work Experience

General Experience - 7 to 12 months

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.