Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Check out how it will impact our ecosystem:

Responsibilities:
Personalized Attention: Provide exceptional customer service, adapting to the specific needs of our store partners. You will be the friendly and knowledgeable voice that responds to their questions, concerns, and requests.
Problem Solving: Diagnose and resolve technical and operational issues that may arise with store integrations. This includes addressing technical issues with systems, orders, and any other aspect related to the customer experience.
Professional Advice: Offer guidance and advice on integration processes, system functionality, and any other inquiries our store partners may have. You will be an expert in our products and services.
Complaint Management: Handle complaints and concerns comprehensively and effectively, turning negative situations into opportunities to demonstrate our commitment to customer satisfaction.
Internal Coordination: Collaborate closely with internal teams to solve complex problems and ensure that partners receive accurate responses and appropriate solutions.
Documentation and Feedback: Document all partner interactions, providing useful feedback to internal teams to continuously improve our services.

As part of Rappi, you will be responsible for:

Responsibilities:

• Personalized Attention: Provide exceptional customer service, adapting to the specific needs of our store partners. You will be the friendly and knowledgeable voice that responds to their questions, concerns, and requests.

• Problem Solving: Diagnose and resolve technical and operational issues that may arise with store integrations. This includes addressing technical issues with systems, orders, and any other aspect related to the customer experience.

• Professional Advice: Offer guidance and advice on integration processes, system functionality, and any other inquiries our store partners may have. You will be an expert in our products and services.

• Complaint Management: Handle complaints and concerns comprehensively and effectively, turning negative situations into opportunities to demonstrate our commitment to customer satisfaction.

• Internal Coordination: Collaborate closely with internal teams to solve complex problems and ensure that partners receive accurate responses and appropriate solutions.

• Documentation and Feedback: Document all partner interactions, providing useful feedback to internal teams to continuously improve our services.

Good and now, what are the requirements for me to be part of this neon universe?

Requirements:

• Minimum 1 year of experience in technical support or customer service roles, preferably in the technology or e-commerce industry.

• Exceptional written communication skills.

• Empathy and the ability to understand the needs and concerns of our partners.

• Strong Excel skills (required).

• Basic SQL knowledge (desirable for running and understanding simple queries).

• Strong analytical skills and the ability to research and validate information.

• Ability to work in a fast-paced environment and handle stressful situations with calmness and professionalism.

As a Tech Support Agent focused on our store integrations, you will be a crucial ambassador for our brand. Your dedication to exceeding our partners' expectations will significantly contribute to the positive reputation of our services and the ongoing success of our business.

Worker type:

Regular

Company:

Rappi Technology Colombia

For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q

we are waiting for you to build and deliver the magic together! #Rappi 🧡