Manager, Renewal Accounts

Rapid7 is a hybrid work environment. We are evaluating candidates in the Boston area who are eager to lead a team three (3) days in-office, and two (2) days remote. A commuter subsidy is provided.
 

About the role

We are seeking a strategic and execution-focused Manager, Renewal Accounts to lead a team of Renewal Account Managers across multiple experience levels, including Associate RAMs, RAMs, Senior RAMs, and Team Leads. This leader is accountable for renewal performance, forecast accuracy, team development, and consistent execution of Rapid7’s renewal motion.

This role blends people leadership, commercial accountability, and operational rigor, ensuring the team delivers predictable retention outcomes while providing a high-quality customer renewal experience.

Impact

The Manager, Renewal Accounts plays a critical role in Rapid7’s recurring revenue strategy by:

• Owning retention performance and renewal execution across their assigned segment

• Driving forecast accuracy, inspection discipline, and on-time deal closure

• Developing and scaling Renewal Account Managers into confident commercial owners

• Partnering cross-functionally to ensure alignment across Sales, Customer Success, Channel, Finance, and Operations

Key Responsibilities

People Leadership & Development

• Lead, coach, and develop a team of Associate RAMs, RAMs, Sr. RAMs, and Team Leads

• Set clear expectations for role execution, deal ownership, and renewal accountability

• Conduct regular one-on-ones, performance reviews, deal inspections, and coaching sessions

• Support career development, progression, and readiness for increased scope or leadership

Renewal Execution & Forecast Ownership

• Own renewal outcomes and forecast accuracy for the team’s book of business

• Establish and enforce renewal inspection cadence, deal hygiene, and execution standards

• Guide teams through complex or at-risk renewals, escalations, and negotiations

• Ensure consistent application of renewal strategy, pricing, and policy governance

Operational Excellence

• Ensure accurate forecasting and documentation in Salesforce, Clari, and internal reporting tools

• Monitor renewal health, risk signals, and execution gaps across the team

• Partner with leadership to identify trends, systemic issues, and improvement opportunities

• Drive adherence to Rapid7’s renewal processes, timelines, and operating rhythms

Cross-Functional Leadership

• Partner closely with Sales, Customer Success, Channel, Finance, and Legal to deliver a unified renewal experience

• Align on account strategy, renewal risk mitigation, and expansion opportunities

• Represent the Renewal Account Management function in cross-functional discussions and initiatives

Enablement & Process Improvement

• Reinforce renewal playbooks, best practices, and execution frameworks

• Partner with leadership on enablement initiatives, tooling improvements, and process evolution

• Support Team Leads and Sr. RAMs in elevating execution standards across the organization

Qualifications & Skills

• 6+ years of SaaS renewals, account management, or commercial ownership experience

• 2+ years of people leadership experience managing commercial or customer-facing teams

• Proven success driving retention, forecast accuracy, and renewal execution at scale

• Strong coaching, communication, and stakeholder management skills

• Advanced proficiency in Salesforce, Clari, and forecasting tools

• Strong analytical and operational mindset with a bias toward action and accountability

• Cybersecurity or enterprise SaaS experience preferred

Key Competencies

• Holds teams accountable to outcomes, not activity

• Builds strong, capable renewal talent through coaching and clarity

• Drives disciplined execution and predictable results

• Operates effectively across Sales, CS, Channel, and Finance

• Balances customer experience with commercial rigor
  
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About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,000+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.

Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.

The salary range for this role in the US is:

Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.