Help Desk Technician
OTHER•Toronto
About this role
About RamSoft
Join RamSoft, a leader in cloud-based medical imaging software with nearly 30 years of innovation in radiology. We are dedicated to delivering award-winning, workflow-driven solutions that help healthcare providers around the world offer faster, high-quality patient care. As a Product Manager, you will play a pivotal role in shaping the future of our medical imaging platform and driving initiatives that improve patient outcomes through technology and innovation.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues via phone, email, or in person.
- Assist with user account management, including creating, updating, and deactivating accounts, resetting passwords, and supporting multi-factor authentication (MFA).
- Set up, configure, and maintain laptops, desktops, peripherals, and mobile devices.
- Install and update approved software applications and ensure systems are properly patched and secured.
- Troubleshoot network connectivity issues, including Wi-Fi, VPN, and VoIP configurations.
- Document support requests, troubleshooting steps, and resolutions in the IT ticketing system.
- Maintain and update IT knowledge base articles and assist in tracking IT assets and inventory.
- Collaborate with IT team members on projects, system rollouts, and process improvements.
- Follow IT security protocols and report potential incidents to maintain compliance and data protection.
Qualifications
- Currently enrolled in a Computer Science, Information Technology, or related program.
- Basic understanding of operating systems (Windows, macOS, Linux) and networking concepts.
- Familiarity with productivity tools such as Microsoft 365, Google Workspace, or similar platforms.
- Knowledge of ticketing systems (e.g. Jira, Baton and Saleforce) is an asset.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and customer service skills.
- Eagerness to learn new technologies and work collaboratively in a team environment.
Key Competencies
- Technical Aptitude: Ability to troubleshoot and resolve basic IT issues efficiently.
- Customer Focus: Approachable and patient when assisting users at all technical levels.
- Collaboration: Works well within a team and supports colleagues when needed.
- Adaptability: Comfortable learning new tools and technologies in a dynamic environment.
- Accountability: Takes ownership of assigned tasks and follows through to completion.
Benefits of the Role
- Hands-on experience with enterprise IT systems and tools.
- Mentorship and exposure to real-world IT operations and projects.
- Opportunity to develop technical, problem-solving, and communication skills.
What you'll do
- Provide first-level technical support for hardware, software, and network-related issues. Assist with user account management and maintain IT systems and documentation.
About RamSoft
RamSoft is a global provider of innovative cloud-based radiology software solutions for imaging centers, radiology departments, and teleradiology providers. RamSoft’s solutions are designed to provide healthcare providers with the Imaging Accelerated advantage. PowerServer, utilized by over 750 sites and thousands of customers worldwide, offers a flexible, scalable design enabling imaging operations of all sizes to leverage comprehensive cloud-based RIS (Radiology Information System)/PACS (Picture Archiving and Communication System) capabilities. RamSoft’s latest offering, OmegaAI®, is a cloud-native AI-driven platform delivering rapid, secure, and robust RIS and PACS capabilities that are completely zero footprint, powered by Microsoft Azure. Additionally, Blume™ - Patient Portal, available with both OmegaAI and PowerServer, allows patients to access, share, and book appointments for their diagnostic imaging studies.
With 30+ years of experience in serving healthcare organizations worldwide, RamSoft has in-depth knowledge in facilitating workflow automation, improving clinical outcomes as well as accelerating care. RamSoft was originally founded in 1994 by visionary Dr. Ramanathan along with his son, the company’s CEO, Vijay Ramanathan. Within a decade, Vijay, and his brother (and also RamSoft’s CTO), Siva, successfully built further upon the company’s foundational scope in medical imaging innovation by designing and developing an award-winning line of 100% web-based PACS and RIS solutions, PowerServer™. To date, countless healthcare organizations worldwide have successfully transformed their patient care delivery and optimized their clinical operations in utilizing RamSoft’s leading-edge cloud-based software solutions. Discover for yourself how they too can transform your imaging practice — visit ramsoft.com today!
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Frequently Asked Questions
What does a Help Desk Technician do at RamSoft?
As a Help Desk Technician at RamSoft, you will: provide first-level technical support for hardware, software, and network-related issues. Assist with user account management and maintain IT systems and documentation..
Is the Help Desk Technician position at RamSoft remote?
The Help Desk Technician position at RamSoft is based in Toronto, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Help Desk Technician position at RamSoft?
You can apply for the Help Desk Technician position at RamSoftdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.