Job Description:

Business Overview

Rakuten Group has 70+ services. Linking these diverse services through a common membership and loyalty program, Rakuten has created one of the world’s most unique and robust ecosystems. 

The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships.

Within TPD, the Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's state-of-the-art cloud platform, empowering global scalability and accelerating innovation across its diverse business units.

Department Overview

The Cloud Platform Enablement Department (CPED) drives Rakuten Group's global infrastructure strategy by building and operating a robust private cloud platform and supporting public cloud environments. We empower application engineers to build reliable and scalable systems while ensuring unified support and consistent quality across all departments.
 

Rakuten Group's services are now part of social infrastructure in daily lives. We are sustaining that infrastructure from the backend focusing on the data platform where every day very high-volume data flows in. 

We're waiting for people who like to find new challenges, and who like to work together to resolve such new challenges.

We have the responsibility to keep the service up and running 24/7 on an enormous scale working together globally. We face challenges every day, how to make the system more efficient, what kind of new technologies can make us more productive and how we can provide better value before. If you are seeking challenges on a massive scale, this is the position you are looking for. 

Position: 

Why We Hire 

It is becoming increasingly important that we keep an eye on these latest technologies, forecast prospects and provide users with the best technology.

The successful candidate will need experience, skills, and motivation to lead the IT infrastructure’s stability, reliability, resiliency, and productivity of DevOps for the Rakuten entire eco-system platform department and AI development department as a senior customer success manager and a SRE leader.

Position Details 

- Lead improvement initiatives of stability, reliability, and resiliency for IT infra

- Standardization and Automation for IT infra management processes and operations

- Lead improving and enhancing the total quality of our services

- Manage IT incidents in troubles and provide RCA and post-mortem

- Consultation of hybrid could platform aligned with user needs and demands

- Collaborate closely with business units, service providers, and other stakeholders

- Manage TAM and SRE across regions in the diverse environment

Work Environment 

Team structure  

- 1 Senior Manager, 1 Vice Senior Manager, and Some Managers

- Some members in Japan office and India office

- Most of the members joined as mid-career entries

- Our communication is mostly in English

Infra 

- Kubernetes 

- VMware 

- BareMetal servers managed by Private Cloud 

- Public Cloud: AWS, Azure, GCP, and OCI

SW 

- Nginx/Apache/Varnish 

- Oracle/MySQL/Postgres/MongoDB/Cassandra 

- Jenkins/Rundeck/Airflow 

Monitoring/Alerting 

- Grafana/Prometheus/ELK 

- Customized script by Python, Perl, Shell script 

Mandatory Qualifications:

Mandatory Tech Qualifications

- Proficiency in one or more of the following: Java, Go, Python, PHP, Ruby or shell scripting 

- Experience with UNIX operating systems internals and/or networking 

- Experience of DevOps with CI/CD tools (ex. Jenkins, CircleCI) 

- Experience with monitoring, troubleshooting 

- Experience managing systems on any Public Clouds platforms

Mandatory Non-Tech Qualifications

- Experience of people management for TAM or SRE in the IT industry across regions

- Experience of leading a customer success team or TAM/SRE team

- Strong communication and problem-solving skills

- Business level skills in Japanese and English needed

#engineer  #customersupport  #technologyplatformdiv

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