About this role
Job Description:
Company Overview:
Rakuten Mobile entered the market as the fourth MNO (Mobile Network Operator) in Japan, a position that had not been approved for 13 years. The company began full-scale service in April 2020 with the goal of providing high-quality mobile communication services at reasonable prices.
As of February 2025, Rakuten Mobile has surpassed 8.5 million subscribers and is experiencing rapid growth.
The company officially began offering services to corporate clients in January 2023. Rakuten Mobile is a core business poised to drive the future growth of the Rakuten Group, and as such, is receiving significant investment, attracting considerable attention both domestically and internationally.
Currently, sales activities are underway to acquire 10 million subscribers by the end of the year.
(Subscriber Growth Milestones)
5 million subscribers - August 2021
6 million subscribers - December 2023
7 million subscribers - June 2024
8 million subscribers - October 2024
8.5 million subscribers - February 2025
Department/Service Overview
This organization provides mobile services and solutions to corporate clients. Through Rakuten Mobile and other Rakuten Group assets, the department acts as a partner to identify and resolve various challenges for corporate clients, empowering them through our services.
Team Overview: Sales Planning & Management Group, Operations Strategy Team
This team is primarily responsible for building and improving sales processes within the corporate sales department. They plan and execute strategies from all angles across a wide range of operations that support the core of sales activities, from lead acquisition, negotiations, and contracts to collecting overdue receivables. This team's proposals contribute to increased sales, improved efficiency, and enhanced customer satisfaction.
Position:
Reason for Opening
The organization is expanding, and the team's demand is increasing, so we are increasing the number of members.
Job Description
Mission
To improve the processes of the sales organization and strive to improve sales productivity in order to achieve the goals of the Rakuten Mobile corporate sales organization.
Key Roles
Building new sales processes.
Improving existing sales processes.
Building and improving other business processes.
Specific Examples
Support building field sales collaboration operations after acquiring inbound customers.
Build and support the operation of a process for introducing corporate customers from each Rakuten Group business unit to Rakuten Mobile.
Redesign and operate the meeting structure within the sales department.
Work Environment
Team Size: 2 members
Required Skills/Experience:
Must be physically and mentally healthy and able to adapt flexibly to changes in the environment.
Must be enthusiastic about new things and actively take on new and unexperienced challenges.
Experience participating in business process improvement projects.
Ability to communicate smoothly with all relevant parties and demonstrate cooperation.
Preferred Skills/Experience:
Experience in requirements definition and development of SFA tools (Salesforce, kintone, etc.).
Experience in operations using various digital tools (Power Automate, Alteryx, Blue Prism, etc.).
At least 1 year of experience in business planning, sales promotion, or planning.
Other Information:
Work Location
Futakotamagawa Rise Office, Tokyo
Temporary Assignment
None planned
Relocation
None planned
Languages:
English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)Other facts
About Rakuten
Rakuten Group, Inc. (TSE: 4755) is a global technology leader in services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has more than 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.
What you'll do
- The role involves improving sales processes and enhancing sales productivity within the corporate sales organization. Key tasks include building new sales processes and supporting operations for corporate customer introductions.
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