About this role
Job Description:
About Organization:
Department Overview
CPaaS is seeking a Business Operations Team member to support the operations of our rapidly growing business unit. CPaaS department is a small and dynamic business unit within Rakuten Symphony’s Internet Services Business Unit, delivering a cloud messaging platform for enterprise clients.
Why We Hire
This position is responsible for supporting overall business operations, including providing accurate data to senior management and assisting both global and local customers.
Position Details
The Business Operations team member is responsible for supporting overall business operations, including creating reports, validating costs, communicating with customers, and coordinating business-related tasks among team members and external partners. This role is ideal for a proactive, analytical, and people-oriented professional who thrives in a fast-paced, high-growth environment.
Main responsibilities
Support business analytics for pricing, costs, and customer/supplier-related expenses.
Assist with CPaaS financial operations, including payments, purchase orders, invoice generation, and validation.
Act as a liaison with internal stakeholders and governance teams, including procurement, compliance, and other related functions.
Work Environment
Reports To: Head of CPaaS
Location: Rakuten Crimson House, Tokyo, Japan
Job Type: Full-Time
Minimum Qualifications:
Experience and knowledge:
Experience in understanding business dynamics and structures.
Fluent in Japanese and high level English, with strong written and verbal communication skills.
A “people person” who enjoys building relationships and bringing a positive, solutions-driven mindset to every interaction.
A strong desire to learn, grow, and contribute to business success.
Advanced proficiency in Microsoft Excel and data analysis tools."
Others:
Additional information on Location
Location: Rakuten Crimson House, Tokyo, Japan
Languages:
English (Overall - 4 - Fluent), Japanese (Overall - 4 - Fluent)Other facts
About Rakuten Symphony
Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com
Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.
To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.
Let’s build the future of mobile telecommunications together!
About Rakuten
Rakuten Group, Inc. (TSE: 4755) is a global technology leader in services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has more than 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.
What you'll do
- The Business Operations team member supports overall business operations by creating reports, validating costs, and communicating with customers. They also coordinate business-related tasks among team members and external partners.
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