Account Specialist

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and
marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

Job Summary:
 

In this role, you will be part of the client services team working directly with a wide array of clients, supporting them in their affiliate marketing initiatives. These clients span the electronics, travel, finance, education, etc. verticals. You will witness the day to day of managing a client portfolio and see how our team helps our clients achieve their goals in a fast pace and ever-changing environment. You will also interface with numerous internal groups such as analytics, marketing, billing, etc. This role will give you a great understanding of digital marketing from both an agency and client perspective.

In this role, you will be responsible for relationship management with an assigned portfolio of clients. You will serve as a client liaison throughout the delivery of client service engagements or outsourced solutions. You will be strategically focused and responsible for maintaining client satisfaction by ensuring consistent and proactive communications with clients while completing tasks that support the overall management of client relationships.

Key Responsibilities:

• Acquires foundational knowledge of client relationship management principles, processes, and tools to effectively support team objectives.
• Communicates with clients to address basic inquiries, ensuring timely responses and enhancing customer satisfaction.
• Analyzes basic client data and feedback to identify trends, inform decision-making, and recommend improvements.
• Coordinates routine client requests and supports the resolution of simple issues, ensuring alignment with service standards.
• Contributes to the preparation of client reports and presentations, compiling data and insights for stakeholders.
• Drafts client communications, including emails and basic documentation, to support engagement and maintain strong relationships.
• Escalates more complex client concerns to senior team members or management, ensuring proper resolution and follow-up.
• Builds initial relationships with clients through regular interactions, laying the groundwork for long-term partnerships.
• Does simple administrative tasks to support the client relationship team, such as scheduling meetings and updating CRM systems.
• Manage communication and act as liaison between publishers, advertisers, and account managers.
• Update client promotions, creative and communications as necessary.
• Audit creative and placements as mandated by account team/client.
• Review partnered affiliate websites to identify optimization opportunities.

Qualifications:
 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Technical Abilities: Must be able to quickly learn proprietary software to manage campaigns and report results. Solid proficiency with Excel and Power Point for client-ready reports and presentations. Ability to learn Rakuten tools and processes
• Communication Skills: Exemplary written and oral communication skills
• Detail oriented: Able to complete tasks efficiently and effectively
• Collaborative: Able to work across several teams and departments

Minimum Requirements:

• 0-2 years relevant work experience Required
• 2-4 years Preferred
• Bachelor's Degree Required
• Communication, marketing, business majors preferred.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially. 

Rakuten would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.

Beware of fraudulent job offers claiming to be from Rakuten. Rakuten does not send unsolicited job offers or request money during the recruitment process. Learn more: https://rakutenemploymentalert.com/

At the time of posting, Rakuten expects the Compensation (base salary + discretionary bonus) for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for stock options, health, vision, dental insurance, RRSP matching, Personal Time Off (PTO), Volunteer Time Off (VTO), and other employee benefits as the company implements.